Monitor document extraction performance in Document Intelligence over time in the Admin experience.

Before you begin

  • Ensure that the Document Intelligence application (sn_docintel) and Document Intelligence Admin (com.snc.docintel_admin) ServiceNow® Store application is installed and active. For more information, see Install Document Intelligence.
  • Have an active use case with multiple completed document tasks. For more information, see Set up document extraction use cases.
  • Role required: sn_docintel.admin, sn_docintel.manager, or admin.

About this task

You can review the value of your Document Intelligence (DocIntel) implementation when you open the Document Intelligence Admin experience home page.

The Monitor DocIntel performance over time section displays the following measurements:

  • The Accuracy of Extraction widget shows the average extraction accuracy per time period for the selected use case. Accuracy is defined as the number of times that the AI's top recommendation is the correct answer.
  • The Agent effort widget shows the number of keystrokes that your agents need to perform in order to extract all field values for a document task. This measurement is an average per document task.
Monitor DocIntel performance over time on the DocIntel admin experience.

Procedure

  1. Navigate to All > Document Intelligence > Document Data Extraction Administration > Home.
  2. Expand the Use Case list and select your use case.
  3. Expand the Time Period list and select a date range.
  4. Review the results displayed in the Accuracy of Extraction and the Agent effort widgets.

    You can also use the Document Intelligence dashboard to review other key metrics such as monthly transactions. For more information, see Using the Platform Document Intelligence Usage dashboard.