Integrate the ServiceNow instance and ServiceNow University by using the Oauth credentials to authenticate ServiceNow requests.

Before you begin

  • Have ITSM Enterprise license subscription.
  • Integrate Coaching with Learning with ServiceNow University. For more information, see External Content Integration Sources.
  • Role required: admin

Procedure

  1. Navigate to All > Process Automation > Flow Designer.
  2. Select the Actions tab.
  3. Get the course details from ServiceNow ServiceNow University.
    1. Select Look up Courses Stream.
    2. In the Inputs action outline, select Test and specify the input value for the following fields:
      FieldDescription
      Type Type of course; for example, a path.
      Updated Fetches courses updates from the specified date.
      Created Fetches courses created from the specified date.
      Order The order in which the course must be displayed.
      Page Size The number of courses per page.
      Offset Fetches the item from the specified offset. For example, if the offset is 10, the application fetches it from the 10th item.
    3. Select Run Test.
    The Outputs action outline displays the following course details:
    FieldDescription
    Number Course identification number.
    Name Name of the content.
    Short description Short description for the content.
    Description Content description.
    Type Course type; for example, whether the course is a path or collection.
    State The status of each course; for example, whether it is in draft or published state.
    Portal link URL to access the course.
  4. Configure the course activity for all users for a specific time period.
    Note: The default time period for course activities is 30 days.
    1. Select Look up User Course Activity Stream.
    2. In the Inputs tab, specify the data type for the following fields:
      FieldDescription
      States The status of each course; for example, whether it is in draft or published state.
      User Emails Email of the users associated with the course activity.
      Enrolled Date the user enrolled in the course.
      Completed Fetches courses that were completed after the specified date.
      Updated Fetches courses updates from the specified date.
      Order The order in which the course must be displayed.
      Page Size The number of pages to fetch.
      Offset Fetches the item from the specified offset. For example, if the offset is 10, the application fetches it from the 10th item.
    3. Select Run Test.
    In the Outputs tab, specify the output value for the following fields:
    FieldDescription
    User Email User emails associated with the course activity.
    Content Name Name of the content.
    Content Number The content identification number.
    Percent Complete Course percentage completion.
    State Course status.
    Completion Date The date when the course was completed.
    Enrollment Date The date when the user enrolled in the course.