Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices with Technical Accelerators.

Accelerators available in each package

Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:
  • ✓ = Common standardized feature set
  • Green check mark icon = Includes unique accelerator-specific features
  • Blue plus sign icon = Includes additional unique accelerator-specific features
Note: U.S. Public Sector (USPS) customers: As part of ServiceNow’s mission to continually deliver the best customer experience and as part of the evolution of the Impact packages, certain Impact deliverables, Impact Accelerators, or other Impact components require supplemental terms and conditions because of the manner in which they operate. The US Public Sector Accelerator provides U.S. Public Sector customers an option to leverage aspects of these Accelerators without the need to accept the supplemental terms and/or in scenarios in which an environment may have serviceability restrictions.

Accelerators that offer USPS specific versions for the respective packages are indicated with ** in the table.

Table 1. Accelerator and supported Impact package
AcceleratorGuided packageAdvanced packageTotal package
Access to Experts ✓ ✓
Expert Connect​ ✓ ✓
Introduction to Instance Observer-Guided ✓
Jumpstart Your AI Search ** ✓ ✓ ✓
Jumpstart Your App Engine ** ✓ ✓ ✓
Jumpstart Your Automated Testing ** ✓ ✓ ✓
Jumpstart Your CMDB ✓ ✓ ✓
Jumpstart Your Employee Center ** ✓ ✓ ✓
Jumpstart Your Generative AI ✓ ✓ ✓
Jumpstart Your Migration of Platform Analytics ✓ ✓ ✓
Jumpstart Your Multi-lingual Virtual Agent** ✓ ✓ ✓
Jumpstart Your Natural Language Understanding ✓ ✓ ✓
Jumpstart Your Platform Analytics ✓ ✓ ✓
Jumpstart Your Predictive Intelligence ✓ ✓
Jumpstart your Service Operations Workspace** ✓ ✓ ✓
Jumpstart Your ServiceNow AI Journey ✓
Jumpstart Your Strategic Portfolio Management – Planning Workspace ✓ ✓ ✓
Jumpstart Your Success Dashboard ** ✓ ✓ ✓
Jumpstart Your Task Intelligence ✓ ✓ ✓
Jumpstart Your Upgrade​** ✓ ✓ ✓
Jumpstart Your Virtual Agent**​ ✓ ✓ ✓
TuneUp Your AI Search ✓ ✓
TuneUp Your CMDB​ ✓ ✓ ✓
TuneUp Your Hardware Asset Management ✓ ✓ ✓
TuneUp Your IT Asset Management ✓ ✓ ✓
Tuneup Your ITOM Discovery ✓ ✓ ✓
TuneUp Your Platform Analytics ✓ ✓ ✓
TuneUp Your Software Asset Management ✓ ✓ ✓
TuneUp Your Security​ ✓ ✓ ✓
TuneUp Your Virtual Agent - Assessment ✓ ✓
TuneUp Your Virtual Agent – NLU (Natural Language Understanding) ✓ ✓
TuneUp Your Virtual Agent – Performance Monitoring ✓ ✓
TuneUp Your Virtual Agent – UX (User Experience) ✓ ✓ ✓