Employee Service Management

Boost employee productivity and engagement

Employee Service Management facilitates seamless digital workflows, including automated onboarding processes, to empower new hires right from day one. As your employees progress in their journey with your organization, you can offer efficient HR and IT support, simplifying tasks like requesting time off, relocating to another facility, or upgrading equipment. Communication via channels such as Virtual Agent for HR Service Delivery ensures your employees receive timely assistance, whether they are working remotely or on-site. With intuitive workflows, Employee Service Management breaks down departmental silos, fostering collaboration and efficiency. In a dynamic workforce, overcoming logistical hurdles with Employee Service Management ensures a frictionless employee experience and maximizes productivity.

	Streamline employee processes Make it easy for employees to navigate complex processes and get the information they need in their preferred channels.
	Create new ways to work Reinvent your organization to increase productivity and gain insights into a changing workforce.
	Foster cross-functional collaboration Provide a unified employee experience across IT, HR, facilities, legal, and other organizations.
	Request legal support and services. Automate or streamline routine legal requests and focus on higher value work.

Intuitively manage career growth and development

Empower your employees to take charge of their own professional growth and development. Employees can identify their career goals, pick areas for improvement, and create personalized growth plans using Talent Development applications.

Streamline employee processes

Streamline employee experiences by implementing efficient workflows that simplify intricate processes such as onboarding, handling location changes, and managing to-do lists. Utilizing tools like Employee Center, ServiceNow for ServiceNow, or the Now® Mobile, ensure that your employees have seamless access to vital information and services, regardless of their location or the time of day.

Create new ways to work

Embrace adaptive work practices to cater to the evolving demands of your employees. Gain invaluable insights into request volumes, request types, and team workloads. By implementing HR Service Delivery, Workplace Service Delivery, and Universal Request, you can ensure the swift and efficient resolution of employee requests and inquiries. Employees can conveniently access these capabilities at any time through the Now Mobile for HR Service Delivery.

Foster cross-functional collaboration

Utilize Employee Service Management with other features of the Now Platform to optimize your employee experience. By integrating Service Portal, Walk-up Experience, and Service Catalog with Employee Service Management, you can provide your employees with streamlined interactions and easily accessible services across departments. When you supplement other communication channels with Knowledge Management knowledge bases and articles, and provide answers to your employees quickly with Virtual Agent, your employees can get the help that they need any time.

Manage a safe and efficient workplace

Prioritize the health and safety of your employees with the Safe Workplace suite. Establish trust with your employees through proactive communication. Provide employees with self-service reservations using distanced floor plans. You can also gauge employee readiness to return to the workplace, monitor personal protective equipment needs, and make informed decisions about workplace reopening.

Learn

Get started

• Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
• Explore which other tools can optimize your Employee Service Management experience, like Service Portal, Walk-up Experience, Virtual Agent, Service Catalog, and Knowledge Management Knowledge Management.