Employee Center
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- UpdatedFeb 1, 2024
- 6 minutes to read
- Washington DC
- Employee Center
ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.
Employee Center portal also enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experiences with Employee Center Pro subscription.
Watch this video to get a detailed understanding on Employee Center and its capabilities.
- Easily scalable to support multi-department service delivery.
- Portal pages that can be customized to apply organization's specific theme and branding.
- Unified browse for all content types using the unified taxonomy model.
- Built-in extensibility points across widgets and pages that enables better enterprise service delivery and adoption.
- Integrated workflows that automate common processes.
- Create personalized and targeted content based on the audience.
- Curated pages for popular topic listing.
- Navigation that is focused on an employee-centric approach.
- Intranet-like engagement and communication that has,
- Actionable campaigns
- Machine-learning driven recommendations
- Enterprise search
Unified portal experience
Improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.
Extensible service delivery platform
Easily scales from single to multi-department service delivery use case that includes best-in-class home page and specialized widgets redesigned for multi-department tasking. Employee Center portal also provides curated experiences to drive employee driven content discovery, AI search, and unified browse for an enhanced user experience.
Available to all customers
There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow
Employee engagement and communication
Stay informed on news and events, find cross-enterprise answers, run campaigns, provide employees a platform to communicate and be engaged using the Employee Center Pro application. Employee Center Pro requires additional licensing. Employee Center Pro is available as a standalone offering and is included with the HR Service Delivery Professional or Enterprise offerings.
Employee Center and Employee Center Pro functionality comparison
Here is a list of functionalities available with Employee Center and Employee Center Pro licenses.
| Functionality | Employee Center | Employee Center Pro |
|---|---|---|
| Service catalog and Knowledge Base articles |  |
|
| AI search | |
|
| Curated Experiences (taxonomy, dynamic topic pages) | |
|
| Chat (live agent, virtual agent, VA lite) | |
|
| Tasks and requests | |
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| Employee profile | |
|
| Content recommendations (recommended for you) | |
|
| Cross-channel favorites | |
|
| Content Publishing (Content Library, Rich Content Editor, News articles) |  |
|
| Content Experiences (Campaigns) | |
|
| Content Analytics | |
|
| Content Governance | |
|
| Enterprise search SharePoint Online Search Connector | |
|
| Integration-powered capabilities (App Launcher, (Approval Hub) |
|
|
| Configurable approvals experience | |
|
| Manager Hub | |
|
| Organization chart | |
|
| Employee Forums (communities) | |
|
| Integrated experience and service feedback | |
|
| Employee Center Pro Kiosk | |
|
Employee Center for IT Service Management
Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see Employee Center for IT Service Management.