Work with playbooks, flows, subflows, actions, data streams, and decision tables from a single consolidated interface. See operational details of your workflow applications and configure integration connections and credentials.

Homepage

The Workflow Studio homepage displays all the workflow applications available for authoring and editing.

Figure 1. Sample Workflow Studio homepage
The Workflow Studio homepage consists of these elements.
1. Homepage
Use the homepage to create and view workflows. You can see a list of workflows by type, a list of workflows you last worked on, a list of recent workflow updates, and a list of information resources.
2. Workflow types
Select a workflow type to see a list of available items you can edit. Options include playbooks, flows, subflows, actions, data stream actions, and decision tables.
3. Create a workflow
Select a workflow component to create. Options include playbooks, flows, subflows, actions, data stream actions, and decision tables.
4. Current workflow list
See the list of workflow items available to edit. Each list shows the total number of workflow items available, a set of list controls, and a separate list row for each workflow item. List options include refresh list, list actions, copy URL, show filter panel, and delete.
5. Pick up where you left off
See the list of workflow items that the current user last worked on. Quickly resume working on a workflow item.
6. Latest updates
See the list of workflow items that have most recently been added or updated. See who worked on an item and when the updates were made.
7. Resources
Learn more about Workflow Studio and its related workflow applications. Resources include links to the product documentation, ServiceNow videos, the ServiceNow Community site, the Centre of Excellence site, and the Developer Portal.

Operations

The Workflow Studio operations page displays execution details for workflow applications that are currently running and have completed running.

Figure 2. Sample Workflow Studio operations page

The Workflow Studio operations page consists of these elements.

8. Operations
Use the operations page to see execution details by workflow type.
9. Execution detail types
Select a workflow type to see available execution details. Options include playbooks and flows.
10. Charts
Select a workflow type to see operational charts such as most executed playbooks and playbook executions by state.

Integrations

The Workflow Studio integrations page displays connection details for Integration Hub spokes. You can use this page to configure inbound and outbound spoke connections.

Figure 3. Sample Workflow Studio integrations page

The Workflow Studio integrations page consists of these elements.

11. Integrations
Use the integrations page to add, configure, or view available connections.
12. Integration types
See a list of available and configured spokes and connections. Configure or create a spoke to integrate data. Use the connection card to configure a connection or review its details.

Differences from previous releases

Workflow Studio combines Playbooks, Flow Designer, Decision Builder, and Integration Hub into a single builder application. Each of these prior workflow applications retain their functionality and their user interface to create and edit workflow objects. Workflow Studio introduces these changes.

Access Workflow Studio from duplicate menu items
Workflow Studio uses the existing menu items for the separate workflow builder applications to open the corresponding workflow object type. For example, selecting the Playbooks menu item opens the playbooks list from the Workflow Studio homepage.
Configure integration connections
Workflow Studio enables you to configure integrations in the same user interface as you build integration components. For example, you can create a data stream action and also define its connection details.
Display each workflow type in a separate tab
Workflow Studio displays each workflow object type in its own tab. For example, Playbooks playbooks open in a playbook tab, and Flow Designer flows open in a flow tab.
Edit different workflow types simultaneously
Workflow Studio combines all workflow object types into a single user interface. You can work on related workflow objects simultaneously rather than switch between separate workflow builder applications. For example you can create a flow that includes the Make a decision flow logic and also create the decision table used by that decision.
Set application specific settings from the existing property pages
Workflow Studio relies on the existing system properties pages to add and configure setting for each workflow application. For example, open the Flow Designer properties page to configure the behavior of flows, subflows, and actions.
View all available execution details
Workflow Studio contains execution details for all workflow object types. You no longer have to switch between applications to see execution details for a particular object type.