Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with hyperautomation. Enable citizen automation from one platform.

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Increase the impact of your cross‑enterprise workflows by automating manual processes. Transform business performance with automation. Optimize process efficiency and make work flow seamlessly.

Workflow Studio

The ServiceNow® Workflow Studio application provides a single location to access all process automation applications.

Flow Designer

Flow Designer is a Now Platform® feature that enables process owners to automate work. Create end-to-end digital workflows. Automate any process—from simple productivity to complex transformation—in a no-code, environment.

Playbooks

ServiceNow® Playbooks enables process owners to author cross-enterprise workflows and create a single, unified process. Build and manage multiple complex workflows easily with no-code playbooks and the enterprise application development platform.

Playbook

Visualize complex processes in a simple and familiar task-oriented view built specifically for agents. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.

Decision Builder

Decision Builder provides an intuitive interface to create and manage decision tables, which store sets of decision rules. Decision tables in Decision Builder embed business logic into a series of if-then decision rules. Decision tables read data from inputs. When all the conditions for a decision rule are met, the decision table returns one or more results. Decision Builder enables developers to decouple decision logic from the code base.

Service Catalog item designer

The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.

Service Creator

Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.

Classic workflow builder tools

The Now Platform supports these classic workflow builder tools.

Classic Approvals
Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them. You can replace classic approvals with Flow Designer flows or classic workflows.
Classic Business Rules
A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. You can replace classic business rules with Flow Designer flows.
Classic Events
Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions. You can replace classic events with Flow Designer flows or Playbooks processes.
Classic Workflow
Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes. You can replace classic workflows with Flow Designer flows or Playbooks processes.

Related ServiceNow applications and features

App Engine Studio
ServiceNow® App Engine Studio (AES) is a development tool for creators of varying skill levels to build applications that meet the immediate needs of your organization.
ERP CanvasERP Canvas
Work with remote tables in the ERP system of record, such as SAP, as well as APIs and ETLs, to create ERP data models to use as data sources for Now Platform applications.
ERP Customization Mining
Identify ERP customization apps that are candidates to migrate to the Now Platform. Use the Now Platform to build applications and features to automate ERP processes and workflows.
Integration Hub
Automate integration tasks using ServiceNow components for ServiceNow® Flow Designer, or develop custom integrations. A separate subscription is required.
Integration Hub available spokes
Activate spokes to enhance your Flow Designer experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.
MID Server
The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services.
Robotic Process Automation (RPA) Hub
Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions, element-based automations, and APIs that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.
Virtual Agent Designer
The Virtual Agent Designer is a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user. You can design topics that help your users resolve common work issues or guide them through self-service tasks.