Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease budgetary costs. By consolidating applications within the same business function, you can identify applications to modernize or upgrade.

APM helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal.

You can address business challenges such as:
  • Redundant applications for similar functions.
  • Increasing cost of owning and maintaining applications.
  • Increasing demand to upgrade the existing applications for new functions.
  • Conflict between in-house legacy applications and that of the vendors.
  • Inadequate performance because of outdated applications.

Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these APM processes.

APW.

Manage digital Integrations in APM

Manage all the integrations of all your applications at a centralized space to control them in Application Portfolio Management.
Project Portfolio Management.

Rationalize applications by business capability

Rationalize all the business applications in a specific business capability and decide whether to invest, sustain, or to replace any application by configuring multiple combinations of indicators in a bubble chart.
Agile planning.

Define standards for software products and products versions

Define software products standards and manage unapproved software in your organization. Use the Technology Reference Model feature to define the standards for the software to be used in your organization.

Manage digital Integrations in APM

Digital integration requests list

The digital integration represents integration between two business applications. In a typical scenario there would be a consuming business application, a provider business application, and an interface that is provided by the provider business application. The digital integration contains the metadata on the integration, including name, version, type, data flow direction, middleware used, owners, and so on.

Rationalize applications by business capability

Rationalization by capability

Evaluate business application scores in the context of business capability. Decide whether to invest, sustain, or to replace an application by configuring multiple combinations of indicators in the bubble chart.

Define standards for software products and products versions

TRM view.

Use the Technology Reference Model (TRM) module to define standards for all software applications that are used in your organization. You can define the software, and software versions to be used in the production. Add new software products to the TRM library, and approve or reject requests submitted by other stakeholders. Use the technical debts page to find out unapproved software products that are being used in production.