Configure access to knowledge bases for unauthenticated users
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Knowledge Management
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Identify knowledge bases accessible to unauthenticated users based on the user criteria and the system property settings.
Before you begin
You must activate the Knowledge Management v3 plugin (com.snc.knowledge3).
Role required: knowledge_manager, knowledge_admin, or admin
Procedure
- Navigate to .
- Click the View knowledge bases accessible to unauthenticated users related link.
- Review knowledge bases accessible to unauthenticated users.
- (Optional)
Restrict unauthenticated users to access a knowledge base by selecting the
knowledge base and configuring its access settings.
- Use user criteria to determine access to the knowledge base for
unauthenticated users.
For more information, see Managing access to knowledge bases and knowledge articles.
- If no user criteria is specified for the knowledge base, as an
administrator, you can set the value of the
glide.knowman.block_access_with_no_user_criteria
system property to true.
For more information, see Knowledge Management properties.
- Use user criteria to determine access to the knowledge base for
unauthenticated users.