Applying the CSDM guidelines to your product
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- UpdatedAug 3, 2023
- 3 minutes to read
- Vancouver
- Common Service Data Model
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The "Product view" topics describe how several ServiceNow products benefit from your use of the Common Service Data Model (CSDM) framework.
Products and features that benefit when following the CSDM guidelines
The following topics identify the specific CMDB tables that the products update and obtain data from.
Product view topics include the following information:
- Brief overview of the function and benefits of the product.
- Use case and examples.
- CSDM tables managed by the product.
- CSDM tables used by the product.
- Mention of other ServiceNow products that add value to the product.
- Mention of other ServiceNow products that benefit from the product.
Note: A CSDM use case might have one or more data types. Other ServiceNow products may also manage these data types. The use cases
don't describe all possible product dependencies.
The product view topics do not address the following information:
- Implementing the ServiceNow product.
- Configuring systems that are not included in the base system. Such systems might be referred to in this product view, but they are out-of-scope.
- Using other ServiceNow products, such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), and IT Operations Management (ITOM).