Several types of components are installed with activation of the Application Service [com.snc.cmdb.it_service] plugin, including tables, user roles, and scheduled jobs.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Roles installed

Role title [name] Description Contains roles
[app_service_user]

Views maps for operational application services and retrieves service content using the getContent - GET REST API. The itil role that serves as the basic helpdesk technician role contains the app_service_user role.

None
[app_service_admin]

Creates and modifies application services, creates service groups, views, and edits application service maps.

itil

Tables installed

Properties installed

To access application services properties, navigate to All > Configuration > Application Services > Properties. The role required for modifying property values, is app_service_admin.

If Service Mapping is deployed, see Properties installed with Service Mapping for additional application service properties.

Note: To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.