Plan and configure your Knowledge Management implementation.

Configuration overview

Visit the following page on the ServiceNow Community for information on setting up Knowledge Management: Knowledge Management Getting Started.

You can also use Knowledge Management capabilities within a website built on Adobe Experience Manager (AEM). For more information, see Integration with Adobe Experience Manager.

Using guided setup to implement Knowledge Management

Guided setup provides a sequence of tasks that help you configure Knowledge Management on your instance. To open guided setup for Knowledge Management, navigate to Knowledge > Administration > Guided Setup. For more information, see Using guided setup.