Unlink your ServiceNow user account from a messaging application for Virtual Agent conversations
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Virtual Agent
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Unlink your ServiceNow user account from a messaging application for Virtual Agent conversations
If needed, you can unlink your ServiceNow user account from a messaging app used for the Now Virtual Agent.
Before you begin
Role required: user
About this task
Unlinking your account from a selected Conversational Integration for Slack, Microsoft Teams or Workplace, deactivates the association between your ServiceNow account and the messaging app. After you unlink your account, you can no longer engage in Virtual Agent conversations that query or change records in the ServiceNow database.
Procedure