Test a translated Virtual Agent topic and the localized NLU model to ensure that it works as expected in a conversation.

Before you begin

Role required: virtual_agent_admin or admin

Procedure

  1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
  2. Click Manage languages.
  3. In the Select NLU Model list, select the model group to test.
  4. In the View language list, select a language.
  5. In the Test column for an intent, click Test.
  6. On the test window that appears, run the conversation and review the results in the test tabs.
    For more information about using the chat test window, see Testing NLU/Keyword topics.
    The following image illustrates how you can test a French translation.

    The test window displays the conversation in French. The fly-out panel displays the test phrase that was entered and the matching intent.

  7. End the test by closing the window.

What to do next

Use the test results to modify the topic as needed. Continue testing as you adjust your topic and the NLU language mappings.

When the topic is ready, publish the topic to make it available to users. You can publish all or some of the NLU mappings. For more information about publishing a topic, see Publish a Virtual Agent topic.

Tip: You can view localization insights from the Manage languages page and the Virtual Agent Designer Topics page. Navigate to All > Conversational Interfaces > Virtual Agent > Designer, and then click Localization Insights.