Set up Conversational Integration with Alexa
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Virtual Agent
Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.
Before you begin
- Get ServiceNow entitlements for the following products and
applications:
- Integration Hub
- Conversational Integration with Alexa
For more information, see Get entitlement for a ServiceNow product or application.
- Install the following applications on your ServiceNow
instance:
- Integration Hub
- Conversational Integration with Alexa
- Complete the Alexa settings.
- Create your Amazon Developer account.
For more information, see the Alexa documentation.
- Create an Alexa skill.
For more information, see the Alexa documentation.
- Build an Alexa skill model.
For more information, see the Alexa documentation.
- Configure an Alexa skill.
For more information, see Configure an Alexa skill
. - Test an Alexa skill on the developer console.
For more information, see the Alexa documentation.
- Account linking with Alexa.
For more information, see the Alexa documentation.
- Create your Amazon Developer account.
Role required: external_app_install_admin, va_admin, or admin
Procedure