Configure Conversational Integration with Apple Messages for Business
-
- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Virtual Agent
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Install and set up the Conversational Integration with Apple Messages for Business application to enable requesters to interact with virtual and live agents.
This task provides the general steps to integrate Apple Messages for Business with your ServiceNow instance using the Conversational Integration with Apple Messages for Business application.
- Install Conversational Integration with Apple Messages for Business.
- Set up the integration on Apple Messages for Business.
- Capturing information from a user in a Apple Messages for Business chat conversation.
- Enable authentication with your Identity Provider (IdP) by configuring the OAuth setup for Apple Messages for Business
- Enable Apple Pay on Apple Messages for Business interactions.
- Refer to the Apple documentation for details about configuring your Apple merchant account.
- Refer to Complete the Payment Provider Configuration to to connect your payment provider information to your ServiceNow® instance.