Link a topic recommendation to an existing Virtual Agent topic
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Virtual Agent
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Instead of creating a new topic from a topic recommendation, you can link it to an existing topic. This lets Virtual Agent know that you have a topic that addresses the recommendation.
Before you begin
Role required: virtual_agent_admin or admin
About this task
If you continue to get recommendations for an active topic after linking it, the topic probably needs improvement.
Procedure
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Select the info icon
to open the overlay card for a topic that has a New status.
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At the bottom of the overlay card, select Here's how to link to an
existing topic.
Select the link as shown in the following example.
Result
If a topic recommendation continues to appear in your analysis results after you linked it to a topic, you may want to revisit the topic to improve its effectiveness.
You can also unlink a topic recommendation from a Virtual Agent topic.