When you create a Virtual Agent topic, you can include images and YouTube videos on Static Choice and Dynamic Choice user input controls.

Before you begin

Role required: virtual_agent_admin or admin

Procedure

  1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer and open a topic or create a new one.
  2. On the Flow tab, drag a Static Choice or a Dynamic Choice user input control onto the canvas.
  3. On the Properties sheet, go to Advanced (optional), and then expand the Header card section.
  4. Slide the Insert toggle switch to enable it.
    Figure 1. Insert a header card
    Header card section of Dynamic Choice user input control, with Insert toggle and Would you like help radio button enabled.
  5. To add an image or video without coding, select Yes.
    Alternatively, select No, I will use Script. Click the Add Script button to provide a script, and then you are done.
  6. Click Add card.
  7. On the form, fill in the fields.
    Table 1. Add card dialog box
    FieldDescription
    Card type Type of header card:
    • Large image with text
    • Small image with text
    • Youtube Video Card

    The fields in the dialog box change according to your choice.
    Title Image or video title. You can enter it directly in the text field or use a data pill or script to provide the value.
    Title Link The URL to use for the video title hyperlink. You can enter it directly in the text field or use a data pill or script to provide the value. If this field is empty, the title displays as plain text.

    This field is only available for the Youtube video card option.
    Description Brief description of the image or video.
    Image URL Link URL link for the image. You can enter it directly in the text field or use a data pill or script to provide the value. You can also click Upload Image to upload the image.

    This field is only available for the large and small image card options.
    Image alt text Alternative, screen-readable text that describes the image. It is used for accessibility programs.

    This field is only available for the large and small image card options.
    Youtube Video ID The alphanumeric string at the end of the YouTube URL. For example, in the URL https://www.youtube.com/watch?v=AacDp2mUQ1I the YouTube video ID is AacDp2mUQ1I.

    This field is only available for the Youtube video card option.
  8. Click Save.