To easily create a new topic or topic block, you can copy an existing Virtual Agent topic or topic block and customize it.

Before you begin

Role required: virtual_agent_admin or admin

About this task

Consider duplicating topics in the following scenarios:
  • When you want to use an existing topic, such as a pre-built topic or topic block, as the basis for a new topic or topic block.
  • When you want to modify an active topic while preserving the original topic for reference purposes or as a backup.
  • When you want to convert a Natural Language Understanding (NLU) topic to a large language model (LLM) topic.

Procedure

  1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer, and in the Topics page, select the item to be copied.
  2. In the topic header bar, select the more actions on topics icon (More actions on Topics icon.), then select Duplicate.
    1. In the Duplicate window, enter the new name for the item.
    2. Select Save.
  3. Update the properties on the Properties tab and on the Flow tab change the conversation flow design as needed.
    Note: Keep in mind the goal or purpose of your new topic as you set the properties and update the flow. For example, if you're using keyword-based topics, you might need to change certain keywords based on the purpose of your new topic. For Natural Language Understanding (NLU)-enabled topics, you might need to change the NLU model and intent associated with the topic.
    Table 1. Topic and topic block duplication
    If you're duplicating See this section
    Topics

    See Create a Virtual Agent topic for a description of the topic properties that you can change and how to add or change the nodes in the flow.
    Topic blocks See Create a reusable topic block for a description of the topic block properties that you set and the input and output parameters that you define for the block.
  4. As you update your design, use the Test option to run your design in a chat test window, then fine-tune your design flow accordingly.
    For details on test features regarding NLU topics, see Testing NLU/Keyword topics.

What to do next

If you've completed the topic or topic block, publish it to deploy it to your Virtual Agent clients. For details, see Publish a Virtual Agent topic