Delete a Virtual Agent topic
-
- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Virtual Agent
Delete a Virtual Agent topic
Delete a Virtual Agent topic that is no longer needed.
Before you begin
Role required: virtual_agent_admin or admin
Sometimes, certain categories of topics can’t be deleted, such as the Greeting, Survey, Live Agent, Error, Explore help, and Closing setup topics.
If you want to remove a topic from your Virtual Agent clients but don't want to delete it, consider making the topic inactive instead.
About this task
You can delete a topic using the Delete option in the Virtual Agent Designer header bar for the topic.
Procedure
Result
If the topic was active and is no longer listed in the Topics page, the topic is immediately removed from Virtual Agent clients.