Use the Variables sidebar to define script variables for a topic. Script variables can store information that is not found in ServiceNow tables. This information can then be shared elsewhere in a topic.

Before you begin

Role required: virtual_agent_admin or admin

About this task

For more information about writing scripts for Virtual Agent, see Virtual Agent scripts.

Procedure

  1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
  2. In the Topics page, open an existing topic or create a new one.
    The Flow tab displays the conversation flow.
  3. In the Variables sidebar, click the Script plus icon.
  4. On the form, fill in the fields.
    Table 1. Add Script Variable dialog box
    Field Description
    Variable name Name of the variable. The name is case-sensitive. Spaces in the name are replaced with an underscore character.
    Default value Default value for the variable. You can use either a static value or a script that specifies a dynamic value for this variable.
  5. Click Save.