To access topics in the Power Virtual Agents secondary bot, you must create at least one Virtual Agent Bot Interconnect topic.

Before you begin

Create one or more topics in Microsoft Power Virtual Agents.

Add the Direct Line secret key to your Virtual Agent Bot Interconnect instance.

Role required: virtual_agent_admin or admin

About this task

There are two ways to integrate Microsoft Power Virtual Agents topics with Bot Interconnect:
  • Create one Virtual Agent Bot Interconnect topic per Power Virtual Agents topic.

    In case of NLU topics, each Virtual Agent topic has the same name as a single Power Virtual Agents topic. For example, if you have two Power Virtual Agents topics named order a drink and book a ticket, then you would create two Virtual Agent topics also named order a drink and book a ticket.

    In case of LLM topics, each Bot Interconnect topic has the same name and description as the corresponding Power Virtual Agents topic.

  • Map multiple Power Virtual Agents topics to a single Virtual Agent Bot Interconnect topic. This scenario is applicable only for NLU topics.

    Create one Virtual Agent topic for your Power Virtual Agents topics and name it accordingly. For example, PVA ordering issues. In this scenario, the Power Virtual Agents topics are mapped to the topic as either keywords or utterances, depending on your method of topic discovery. So if you have two Power Virtual Agents topics named order a drink and book a ticket, you would add both phrases to the topic as keywords or you would add them as utterances to the topic's corresponding intent.

Procedure

  1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
  2. Create a topic for your Power Virtual Agents topics.
    In case of NLU topics, include the Power Virtual Agents topic names as either keywords or utterances in the corresponding ServiceNow Virtual Agent intent. In case of LLM topics, the topic name and description of the Bot Interconnect topic should match the topic name and description of the Power Virtual Agents topic.
  3. On the Flow tab, drag a Topic Block utility node onto the canvas.
  4. Select the node, and then fill in the form as follows:
    Table 1. Topic Block Properties form
    PropertyDescription
    Topic Block Select Bot Interconnect topic block for NLU topics and Bot Interconnect - LLM topic block for LLM topics.
    Action Name Enter: sn_va_bot_ic.direct_line_bot_interconnect_integration_handler
    Action Type Enter subflow.
    Additional Params (String) Follow these steps:
    1. Click the script icon ().
    2. In the Additional Params (String) window, add this code:
      (function execute() {
    return JSON.stringify({'quick': false});
})()
    3. Click Save.
  5. Click Save.
  6. Click Publish.

What to do next

Test your configuration. You can execute the topics that are available in the secondary bot from channels where Bot Interconnect is deployed.

Note: Conversations always remain open in Power Virtual Agents.