Configure the help link for the Virtual Agent Facebook Messenger integration (Legacy)

Use the va.messenger.help.url system property to create the link that opens a web help page when requesters use the Help command in the Virtual Agent Facebook Messenger integration.

Before you begin

  • Determine the web page that provides the help content that your Facebook Messenger users need.

  • Role required: virtual_agent_admin or admin

Procedure

  1. Set the application scope to Global.
  2. In the Navigation filter, enter sys_properties.list.
  3. Click New.
  4. Complete the following:
    1. In the Name field, enter the system property name: va.messenger.help.url.
    2. In the Description field, enter a brief explanation of this property.
    3. In the Value field, enter the URL of the website page that the link opens.
    4. Click Submit.

Result

When your Facebook Messenger users type help, they are directed to the URL of the website specified in the va.messenger.help.url property.