Create a new channel or update an existing channel for your custom chat integration. Channels are defined in the Messaging Channels [sys_cs_channel] table.

Before you begin

Activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if it's not already activated. This plugin automatically activates the Conversational Custom Chat Integration plugin (com.glide.cs.custom.adapter) for custom chat integrations.

Note: The Conversational Custom Chat Integration Framework (CCCIF) uses Integration Hub. Transactions count against your Integration Hub quota.

Role required: admin

Procedure

  1. Navigate to All, and then enter sys_cs_channel.list in the navigation filter.
  2. On the Messaging Channels page, click New.
    Alternatively, select an existing channel to open it.
  3. On the form, fill in the fields.
  4. Click Submit.

What to do next

Configure a provider for your custom chat integration