Create a new channel for your custom chat integration
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Virtual Agent
Create a new channel or update an existing channel for your custom chat integration. Channels are defined in the Messaging Channels [sys_cs_channel] table.
Before you begin
Activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if it's not already activated. This plugin automatically activates the Conversational Custom Chat Integration plugin (com.glide.cs.custom.adapter) for custom chat integrations.
Role required: admin
Procedure
What to do next