Create channel-specific bot messages.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Conversational Interfaces > Channel Integrations > Connections and select a connection.
  2. In the Provider Channel Identity tab, select a provider channel identity.
  3. Select New in the Bot Messages table.
  4. In the form, fill in the fields.
    Table 1. Bot Messages Form
    FieldDescription
    Name Name of your bot message
    Value Text displayed when a bot message is triggered
    Description Description of the bot message, such as Welcome message or Instructional message for image upload
    Message Type Default selection is Bot Message
    Provider Channel Identity Select the Provider Channel Identity
  5. Select Submit.

Bot message implementation

Use the bot messages API to implement channel-specific bot messages.

Bot message API

Use the following API to incorporate bot messages into your custom chat integration.

Example: Bot message implementation
function getBotMessage(providerId, inboundId, botMessageName) {
    // fetch the bot message using bot messages api
    var botMessages = sn_cs.VASystemObject.getAllBotMessages(providerId, inboundId);
    if (botMessages && botMessages[botMessageName]) {
        var botMessage = botMessages[botMessageName];
        botMessage = botMessage.trim();
        if (botMessage) {
            return botMessage;
        }
    }
}