To use Google Dialogflow with Virtual Agent Bot Interconnect, the fourth step is to configure the connection in your ServiceNow® instance.

Before you begin

Generate a Java Keystore file from the JSON private key file.

Role required: admin

Procedure

  1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.
  2. On the Connection & Credential Aliases page, click the Bot Interconnect Dialogflow Integration record.
  3. Under Related Links, click Create New Connection & Credential.
  4. Use the JSON file you downloaded in a previous step to fill in the form.
    Table 1. Connection & Credential Aliases New record form
    FieldDescription
    Connection Name A name for your credential. For example, Dialogflow Connection.
    Project ID (project_id) The value that corresponds with the project_id parameter in the JSON file. For example, my-agent-ukpy.
    Service Account Email (client_email) The value that corresponds with the client_email parameter in the JSON file. For example, my-srvc-account@my-agent-ukpy.iam.gserviceaccount.com.
    Private Key ID (private_key_id) The value that corresponds with the private_key_id parameter in the JSON file. For example, 8347eb542980d21e0c22a3bd6cc577ce0ac3a1a1.
    Keystore Password The password that you used when you created the Java Keystore (JKS) file in a previous step.
    Keystore Select the JKS file you created in a previous step.
  5. Click Create and Get OAuth Token.