The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Control the content displayed in regular Virtual Agent AI Search
results and Genius Cards by changing the Entity View Action Mapper (EVAM) templates for
Catalog, Knowledge, and People results.
Before you begin
Role required: virtual_agent_admin or admin
About this task
The AI Search results displayed in Virtual Agent have a standard format controlled by base system templates.
You can change fields in the templates that display information in the Virtual Agent People, Catalog, and Knowledge search results or Genius
cards.
Each element of the regular search result content, such as the Title, Description, or Context Separator, maps to a key that identifies the element. Use this key to locate the content to be changed. Figure 1. Search results key
Procedure
Navigate to All > Entity View Action Mapper (EVAM) > View Templates.
Select the Virtual Agent template for regular search results or
the Genius template for People, Catalog, and Knowledge cards.
For example, to change the fields displayed in Catalog search results, select
the Virtual Agent Catalog Search template.
In the template, edit the values for the search elements, as needed.
For Genius cards you can add also add dynamic content.
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