The Virtual Agent Designer Topics page lists all objects in your instance. These objects include topics, topic blocks, custom controls, setup topics, and small talk topics.

Figure 1. Topics page
The Virtual Agent Designer Topics page displays the available topics, topic blocks, and custom controls, as well as options for creating and managing topics.
Table 1. Filters and options in the Topics page
FieldDescription
Localization Insights Button that opens the Localization Insights dashboard. It shows reports of topics with their translation statuses. For more information, see Localization Insights dashboard.
See Topic Recommendations Button that opens Topic Recommendations (if installed). Review recommendations and manage jobs. For more information, see Using Virtual Agent Topic Recommendations.
LLM Assistant Filter that lets you view topics associated with an LLM Assistant definition. This option is only visible when Now Assist for Virtual Agent is installed. For more information, see Configuring Now Assist in Virtual Agent.
Manage languages Button that opens the Manage languages page. You can view the localization status of an NLU model and request translations for the model and related topics.

This field is available only when NLU discovery is enabled on the instance.
Manage NLU/keyword test cases Button that opens the Manage test cases page, where you can manage automated testing for Virtual Agent topics. For more information, see Automated testing for Virtual Agent topics.
Test Active Topics

Button that opens the chat test window, which runs active topics in the Virtual Agent web client. Use this feature to test and verify that your active topics work as intended.
Search by topic name Option for finding a topic that matches the name or search string that you enter.
Explore additional topics Link that opens the All prebuilt topics page, which shows prebuilt topics that are available when you install their dependent spokes or plugins. For more information, see Virtual Agent Designer All pre-built topics page.
Model Type Filter that displays either NLU/Keyword or large language model (LLM) topics. If unselected, both topic types are displayed.
Topic Type

Filter for displaying Virtual Agent objects:

  • Topics: Lists only topics (and not blocks or custom controls), including prebuilt topics.
  • Topic Blocks: Lists prebuilt and custom topic blocks
  • Setup Topics: Lists topics that are basic conversational elements, such as the conversation greeting or closing.
  • Small Talk Topics: Lists topics that serve as casual conversations between the bot and end users, where the bot answers questions generally not related to the original task or issue.
  • Custom Controls: Lists custom controls that represent custom components used in a conversation.
By default, the Topics page lists all active (published) and inactive (in development) objects, unless you use filters to list only certain types of objects.
Category

Filter that displays a list of topics belonging to a category that you specify. A category is a label that identifies a group of objects, such as setup topics or prebuilt topics for a particular business application.

You can also define your own custom categories. For details, see Create or modify custom categories.
Status

Filter that displays a list of objects by their state:

  • Active: Display only published objects
  • Inactive: Display only objects in development
NLU Language

Filter that displays only if you're using multi-language NLU models. Lists Natural Language Understanding (NLU)-enabled topics by the language that you select.

Enable the languages for the NLU service in NLU settings.

This field is available only when NLU discovery is enabled on the instance.
Channel

If other channels are configured for the instance, filter that lists topics by the channel (chat client) that you select. The default channels for Virtual Agent are the web chat client and the messaging integrations for Slack, Microsoft Teams, Workplace, and Facebook Messenger. Your instance may have other channels, such as SMS that were created using custom chat integrations.
Created by me Option that, when enabled, displays only the topics that you created.
Sort by

Filter that displays topics by the sort filter that you select:

  • Name: Specified topic or object
  • Updated Time: Recently updated topics
+ Create Option that opens the Properties page to create a topic or topic element and define the topic properties.