Virtual Agent uses the [sys_translated_text] and [sys_ui_message] tables to store translated text.

Table 1. Translation tables used by Virtual Agent
Table Description
Translated Text [sys_translated_text] Stores translations for fields with the field type translated_text or translated_html (see the dictionary entry).

The [sys_cs_topic] table contains the English keywords and topic titles. It pulls translations from the [sys_translated_text] table.

For details about translating text content into different languages, see Translated text table and Translating text fields.
Message [sys_ui_message] Stores translations for messages in Virtual Agent topics.

Pre-built topics have already been translated, but you must provide translations for any content you create for your instance. For more information about the Message table, see Message table.