Virtual Agent provides various system parameters that admins can add to an instance URL to control how page content is rendered.

Virtual Agent URL structure

You can control the page rendered for an instance by adding URL parameters to the instance URL, which is https://<instancename>.service-now.com.

System parameters for Virtual Agent web client

The Virtual Agent web client is supported for use in portals or embedded in third-party pages. The following system parameters control the conversation content rendered in the Virtual Agent web client.