Use the Multi File Upload utility to upload more than one file at a time in a Virtual Agent conversation.

Multi File Upload utility properties

Specify the flow action properties for the node that you want to create.
Note: The Multi File Upload utility is supported in Microsoft Teams, Slack, and Virtual Agent API only.
Property Description
Node name Name of the Multi File Upload node.
Input mapping
Prompt Text string prompting the user to upload files.
Allow user to skip Option to skip uploading files if a user has none.
Max file count Maximum number of files that can be uploaded.
Max file size Maximum size of individual files uploaded, measured in megabytes.
Try Again message Message sent to a user if the file upload fails.
User confirmation message Message sent to a user confirming that files uploaded.
Allow all file types Option to allow uploading all file types.
Output mapping
Files The message sent to the user that lists files uploaded. Select Enable to activate this output, and input a custom variable name to store the value under if desired.
Advanced
Hide this node
Conditionally show this node if

No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

Example Multi File Upload utility

Multi File Upload utility properties.