Custom control utility
-
- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Virtual Agent
Use the Custom Control utility in a Virtual Agent topic or topic block to reference a custom input control or a custom response control. Custom controls complement the controls provided in Virtual Agent Designer.
Custom control utility properties
Specify the properties of the custom input control or custom response control that you are adding to a topic or topic block. For more information about custom controls and their use, see Customizing Virtual Agent with custom controls.
| Property | Description |
|---|---|
| Custom control | The name of a custom control object that has been published in Virtual Agent Designer. |
| Node name | The name of the custom control you selected. |
| Input mapping | The variables to be used as input to the selected custom control. For example, the following image has example variables:
The contents of this area change according to the custom control you selected. Options may include string input, referenced records, scripts, and so forth. |
| Output mapping | The variables to be output by the selected custom control. For example, the following image has example variables that are enabled:
The contents of this area change according to the custom control you selected. |
| Advanced | |
| Hide this node | |
| Conditionally use this node if | A no-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
Example custom control utility
