Boolean user input control
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- UpdatedJan 18, 2024
- 5 minutes to read
- Vancouver
- Virtual Agent
Use the Boolean user input control in a Virtual Agent topic to present a Yes/No prompt to the user.
Boolean user input controls prompt the user to answer a Yes/No question, and store the response as a string with a value of true or false. Use this value in topic utilities, such as the prompted Decision utility, to branch the topic flow based on the answer.
Boolean user input control properties for LLM topic discovery
| Property | Description |
|---|---|
| Node name | Name that identifies this Boolean user input control node in the topic flow. |
| Detail description | The one piece of information needed from the user, presented as a binary choice. For example, Ask the user if they have performed the latest software update to their machine. |
| Advanced | |
| Enforce user prompt |
Toggle to open a field for a custom message shown to the user instead of the message generated by the LLM. You can create custom messages in plain language, input a script, or define conditions with the data pill picker. |
| Additional instructions for LLM |
Further instructions to the LLM, such as adding data formats, restrictions, or default values for user responses. You can create additional instructions in plain language, input a script, or define conditions with the data pill picker. |
| Hide this node | |
| Conditionally show this node if |
No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
Example Boolean user input control for LLM topic discovery
| Input properties | Input prompt |
|---|---|
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Boolean user input control properties for NLU topic discovery
| Property | Description |
|---|---|
| Node name | Name that identifies this Boolean user input control node in the topic flow. |
| Variable name | Variable that stores the choice selected by the user. The variable name is automatically created from the Node name property. |
| Prompt |
Prompt or question for the user. The prompt can be either a text string or a script that returns text. This value is used only when the default value is not specified. For example: What's your name? |
| NLU entity [NLU topic discovery only] |
Option to associate an NLU entity with the node. If an NLU entity is associated with the input variable for this node, Virtual Agent can slot-fill the specified value based on the user's utterance. Select an entity from the list of entities associated with the topic intent. When you specify an entity for the node, the Do not ask users to confirm recognized entity toggle switch displays. When enabled, users are not prompted to confirm the extracted entity. |
| Advanced | |
| Default value | |
| Predefine a value for user input |
Predefined value for the user response to the question or prompt. The response defined in the Default value confirmation field asks the user to confirm the default value. If the user responds with no, the value becomes null. The default value can be either a text string or a script that returns text. For example, if you're using dot-walking, the default value might be: Script Variables > Last username. Or if you're using a script, the default value might be: {{vaScripts.lastUsername}}. |
| Confirmation messages | |
| Input completion confirmation |
Bot response shown to the user when the node interaction is complete. The message can be either a text string or a script that returns text. For example, if you're using dot-walking: Thanks, (Input Variables > Username)! Or if you're using a script, the acknowledgement might be: Thanks, {{vaInputs.username}}! |
| Default value confirmation |
Message that asks the user to verify that the value in the Default value field is correct. This message is used instead of a value in the Prompt field. It can contain either a text string or a script that returns text. For example, if you're using dot-walking: Are you (Input Variables > Username)? Or if you're using a script, the confirmation message might be: Are you {{vaScripts.lastUsername}}?. |
| Conversation switching | |
| This section is available only when NLU discovery is enabled on the instance. | |
| Turn on to let users change the subject |
Option to enable NLU prediction for this node. If enabled, users can enter text to answer questions, regardless of the type of input control being used. Virtual Agent uses this utterance to match another existing intent, letting the user switch topics. |
| Hide or skip this node | |
| Conditionally show this node if |
No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
| Allow user to skip this node if |
No-code condition statement or low-code script that specifies a condition for letting users skip this node in the conversation. |
Example Boolean user input control for NLU topic discovery
| Input properties | Input prompt |
|---|---|
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