Use these topics to learn more about scripting methods, NLU system entities, and the Virtual Agent Interactions table.

Virtual Agent utilizes a queuing system to process incoming messages coming from asynchronous channels. Dedicated worker threads pull from this queue and process the messages in their own transactions. This enables Virtual Agent to scale to meet traffic volume. Virtual Agent transactions run as non-interactive (the scriptable method gs.isInteractive() will return false).

The following technical reference topics are available.