Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect

Virtual Agent Bot Interconnect enables you to use ServiceNow® Virtual Agent as the primary bot with a ServiceNow Virtual Agent secondary bot.

Prerequisites

In order to configure ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you require the following setup:
  • Two Vancouver ServiceNow instances.
  • On the primary instance: Virtual Agent Bot Interconnect Store application
  • On the secondary instance:
    • Virtual Agent API v3.8.x or later
    • Virtual Agent API on the secondary instance must be in synchronous mode or asynchronous mode.