Using the Conversational Analytics Dashboard
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Now Platform Capabilities
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Use the Conversational Analytics Dashboard to get insights into Virtual Agent (VA) conversations.
The following sections explain how to use the dashboard to investigate VA interactions with users. You must have the Chat Analytics Viewer (chat_analytics_viewer) role to use the Conversational Analytics Dashboard.