Other ServiceNow applications and features can use the Conversational Integration with Apple Messages for Business application.

As a live agent, when you accept a request from the Apple Messages for Business service channel, you can converse with the requester within the same channel.

Integrating with Customer Service Management

Integrate the Conversational Integration with Apple Messages for Business application with the ServiceNow® Customer Service Management application to enable your customer contacts and consumers to initiate a Apple Messages for Business chat conversation with a virtual agent or live agent. An agent can accept a conversation initiated from a Apple Messages for Business chat conversation. For more information, see Integrating Apple Messages for Business with Customer Service Management.