Enable live agent connection on the primary instance
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Virtual Agent
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Enable live agent connection on the primary instance to route an interaction to a live agent on the secondary instance.
Before you begin
Be sure to enable com.glide.cs.external.agent.chat.enabled system property. It’s not enabled by default.
Role required: admin or virtual_agent_admin
Procedure