Enable live agent connection on the primary instance to route an interaction to a live agent on the secondary instance.

Before you begin

Be sure to enable com.glide.cs.external.agent.chat.enabled system property. It’s not enabled by default.

Role required: admin or virtual_agent_admin

Procedure

  1. Navigate to All > Conversational Interfaces > Live Agent Connections.
  2. Select New to create a connection.
  3. On the form, fill in the fields.
    Live agent connection configuration with condition builderLive agent connection configuration with JavaScript
  4. Click Submit.