Configure Google Dialogflow ES as the NLU provider for Virtual Agent
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Virtual Agent
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Use the intents, entities, and utterances defined in Google Dialogflow ES. Apply them as an NLU model for your Virtual Agent conversations.
Configuring the Google Dialogflow ES integration involves providing Google Dialogflow credentials for authentication. You can set only one NLU service provider for your instance.
Requirements
This NLU configuration requires the following:
- A Vancouver ServiceNow instance
- A Google Dialogflow ES agent with defined intents, entities, and
utterances
For more information, see the Google Dialogflow ES documentation.
Note: A Google Dialogflow agent is similar to a ServiceNow model. Currently, Virtual Agent only supports one Google Dialogflow ES agent per instance. - Access to the Google Cloud platform
- The Glide Virtual Agent [com.glide.cs.chatbot] plugin must be installed
on your ServiceNow instance.The following plugins are installed with Glide Virtual Agent by default:
- com.snc.integration.sso.multi.installer: Integration - Multiple Provider Single Sign-On Installer
- com.glide.nlu.googledialogflow.es.intent.discovery: Proxy agent to the Google Dialogflow ES Natural Language Understanding server