View the configuration of different communication channels that are used to contact the target audience in the communication process. By default, the communication channels available are email, SMS, Slack, and conference.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

Procedure

  1. Navigate to All > Task Communication Management > Administration > Channel Configuration.
  2. Open any communication channel record.
  3. On the form, view the fields.
    Table 1. Communication Channel Configuration form
    FieldDescription
    Type [Read only] Mode of channel.
    Configuration script [Read only] Lookup icon (Lookup icon) to select the script that defines the channel configuration.
    Active [Read only] Option to define whether the communication channel is active or not.
    Classification [Read only] Internally used to group the channels between conference or major incident management workbench.