Define the recipients of a particular plan to determine the target audience involved in each communication task and the responsibilities the recipients are expected to handle. A notification for a task is sent to all individuals specified for that task.

Before you begin

Role required: sn_comm_management.communication_plan_admin or admin

You have defined a communication plan.

About this task

You can add or remove any particular communication contact manually.

Procedure

  1. Navigate to All > Task Communications Management > Plan Definitions.
  2. Click the communication plan that you want to define the contacts for.
  3. Click the Communication Contact Definitions related list and then click New.
  4. On the form, fill in the fields.
    Table 1. Communication Contact Definition form
    Field Description
    Type Type of contact such as user, group, or recipient list that you want to involve in the plan. The contact type is assigned dynamically at the time of the table execution. For information on recipient lists, refer Define a recipient list for communication contact.
    Responsibility Responsibility that the user, group, or individuals in the recipient list are expected to handle.
    User Name of the user, group, or recipient list to be added to the contact list.
    Note: You can use the recipient list to specify dynamic criteria for fetching the list of users for a particular communication plan.
  5. Click Submit.
    A communication contact is defined for the communication plan.