The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Task Communications Management activates these related plugins if they are not already active.
Table 1. Plugins for Task Communications Management
Plugin Description
Contact Management

[com.snc.contact_management]

 The Contact Management plugin manages the connections between users or groups and other resources in the system.
Targeted Communications

[com.sn_publications]

 The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install, and then in the Activate Plugin dialog box, select Activate.
    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.