Create or modify survey questions
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Service Administration
You can create and administer survey questions.
Before you begin
Role required: admin or survey_admin
About this task
Changes to a survey, such as the addition of questions or the modification of question templates, do not apply immediately to the existing survey instances. However, the changes apply immediately to any new survey instances that are created after the changes are saved.
Procedure
Related Content
- Survey question data types
You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.
- Survey question template
Question templates define reusable sets of answer options for survey questions.
- Add a metric category and metric in the question bank for surveys
Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.
- Create or modify answer options
You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.
- Change the order of survey questions
You can easily reorder survey questions at the category level or the question level.
- Trigger condition example
You can send out auto-triggered surveys when an incident is closed or resolved.
- Survey trigger conditions
Trigger conditions specify when to send a particular survey and the persons to send it to.