The CMDB is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and ensure stability and best performance.

Overview

Video: CMDB | Overview

Managing the CMDB

Create models of your infrastructure using Configuration Management. Store your infrastructure data, represented by configuration items (CI)—all the computers, servers, routers, database instances, and services in your network. Analyze trends, reduce problems, and handle incidents by monitoring relationships between CI.

Common Service Data Model (CSDM)

Ensure your data is consistent across every database and ready for every ServiceNow product. The CSDM provides standard terms and definitions for your CI, and any IT services you use. Map your data to CMDB tables clearly using this modeling to provide it to the apps that use it, across the entire Now Platform.

Dependency Views

Take an in-depth look at your infrastructure and the status of all its components with this plugin. Dependency Views lets you design and customize graphical representations of your CI. Get real-time status updates of your CI, along with data on the applications and services they support, and access to info on any changes, problems, and alerts.

Application services

Use application services to represent and manage operations of various ServiceNow business units and products. An application service is a set of interconnected applications and hosts which are configured to offer a service to the organization such as an organization's internal email system. The various CIs and the relationships between them comprise an application service and are stored in the CMDB.

Data certification

Guarantee your data is safe, stable, and certified for use across the Now Platform and anywhere else it is needed. Data Certification provides options for verifying your data, providing accurate reporting and certification of the condition of all information stored in your CMDB. Define custom parameters for certification, and have data validated with regularly scheduled or on-demand checkups.

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