Set up your Now Platform instance for the Secureworks CTP ticket ingestion integration
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Security Incident Response integrations
Set up your Now Platform instance for the Secureworks CTP ticket ingestion integration
The following section lists the setup tasks that you are required to complete in your Now Platform instance prior to installing the application from the ServiceNow Store.
Before you begin
Role required: sn_si.admin
About this task
Refer to the following table and verify that you have completed all the listed tasks before you download and install the application to ensure a smooth installation and configuration.
Setup task | Description |
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Verify that you have assigned the required Now Platform and Security Incident Response roles. | The following roles are required for the installation, setup, and use of the integration in your Now Platform instance.
For more information about roles and assigning roles to users, see Roles |
Verify that you are using the following versions:
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If you have access to the Secureworks CTP portal, you have access to the API that is required for this integration. There is no other special setup required for the API. |
Verify that the ServiceNow core applications that are required to support the integration are installed and activated before you install the application for the integration. | Verify that the following Security Operations applications are installed and activated from the ServiceNow Store. If not installed, install and activate one application at a time in the following order to ensure a smooth installation.
For more information about installing the Security Operations core applications, see Get entitlement for a Security Operations product or application and Activate a ServiceNow Store application. |