Combined ITOM Visibility release notes for upgrades from San Diego to Vancouver

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM Visibility release notes onto one page. Read this summary of the new features, changes, and updated information for your product from San Diego to Vancouver.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM Visibility to Vancouver

Before you upgrade to Vancouver, review these pre- and post-upgrade tasks and complete the tasks as needed.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	ITOM Visibility report_view access control lists (ACLs) that govern who can see reports in dashboards and elsewhere are enabled by default in the Tokyo release. For more information, see Report_view access control. After upgrading to Tokyo, the install status is automatically set to “Installed” (“1”) for all discovered infrastructure CIs. If your organization uses the install status, test Tokyo on your test instance before upgrading the production instance. Use the CSDM lifecycle status for tracking life cycle stages and stage statuses for CIs. For more info, see:[Placeholder link text to key bundle-rn.bundle-platcap.csdm-life-cycle-standard-values] To resolve issues related to the install status after upgrading to Tokyo, see KB1213467
Utah	No updates for this release.
Vancouver	Microsoft Azure Alert configuration After upgrading, configure the Microsoft Azure alert service to forward alert notifications to the Now Platform in a secure way. For more information, see Use a secure webhook to forward the Microsoft Azure alerts to the Now Platform.

New features

Between your current release family and Vancouver, new features were introduced for ITOM Visibility.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	Application service readiness dashboard in configurable workspace Ensure that you are ready to discover and map application services based on machine learning (ML) by reviewing information on the Application service readiness dashboard. Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections. Support for IPv6 devices IPv6 supports the following for Discovery via Discovery schedules and Quick Discovery. Systems: Linux and Windows discovery patterns for horizontal discovery Application Dependency Mapping (ADM) Installed software Application patterns vCenter SNMP devices Certificate Inventory and Management IPv6 also supports Debug Mode in Pattern Designer. IPv6 does not currently support the following: MID Server auto-selection Service Mapping Cloud Discovery or Cloud Provisioning and Governance Cloud Operations Workspace Use the Cloud Operations Workspace to slice and drill down into all your cloud resources by various dimensions such as region, accounts, and CI class types, as well as experiencing the new dark theme mode in the Next Experience UI. You can manage your cloud viewing preferences, set up cloud discovery schedules, and examine the trend of cloud resource growth. Application CI life cycles Control if application CIs should be updated based on running process status by setting the Discovery property glide.discovery.adm.update.applications to true. For existing customers upgrading to Tokyo, manually set this property to true. SCP and SFTP file transfer method choice Select the method to use for Probes and patterns to transfer files, SCP and SFTP,by setting the MID Server property mid.discovery.file_transfer_protocol. The default value is SCP. Visibility Content application Use the updated version of the patterns that were part of the family releases prior to the Tokyo release by installing the Visibility Content (sn_pattern_design) application. You can install the latest available version of this application from the ServiceNow Store or install it as a plugin on your ServiceNow instance. Quick start tests for Service Mapping After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.
Utah	Automatically generated suggestions for application services Accelerate the mapping application services that are based on automatically generated suggestions. By using Predictive Intelligence, Service Mapping identifies potential application services and produces service recommendations. You can download Service Mapping Plus from ServiceNow Store to get started. Support for custom install_status in ITOM SU Licensing ServiceNow ITOM SU consumption counting is designed to exclude resources that have been deprovisioned using filter criteria for the Status (install_status) CI attribute. If your organization has customized the standard values for this attribute, it may result in overcounting or undercounting their resources. In this case, contact your ServiceNow sales team to arrange a discussion with ITOM Product Management to determine the appropriate custom Status (install_status) values for excluded CIs. After that, create a support case to modify the sn_itom_licensing.install_status_values_to_exclude property. New discovery patterns Ensure that your organization can discover the latest industry-standard devices and applications using the new patterns. Amazon OpenSearch AWS MemoryDB for Redis Amazon Keyspaces Amazon AWS ElastiCache Amazon Kinesis AWS Auto Scaling groups AWS DB cluster Amazon Redshift Cohesity storage system Quick start tests for Service Mapping After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.
Vancouver	Collect information about the life cycle changes in Microsoft Azure resources using Azure change processing Effectively collect information about the changes in the life-cycle states for Azure components through the Azure change processing APIs. This method is more efficient than the legacy event-driven discovery. Discovery and Service Mapping Patterns: Update your discovery capabilities through the following new discovery and service mapping patterns: Dell EMC XtremIO storage array discovery Container image scans for software decomposition Azure Virtual Machine Scale Sets (VMSS) Instance discovery IBM WebSEAL HD Azure DNS Zones discovery Microsoft Azure Functions discovery Discover the resources in your Kubernetes clusters continuously Starting in version 3.9.2, use Cloud Native Operations (CNO) for Visibility to discover the resources in your Kubernetes clusters continuously as an alternative to pattern-based discovery. CNO for Visibility promptly reports changes in the resources to the instance and updates the Configuration Management Database (CMDB). Access all mapping functions easily from the new Service Mapping Workspace Increase efficiency with the redesigned home page that offers access to all functions of Service Mapping: View mapped application services, mapped servers, and unmapped servers. View mapped application services by type, creation method, or criticality on one page. Map a new application service or enhance an existing one by accessing Automated Service Suggestions. For more information, see Automated Service Suggestions. Agent Client Collector for Visibility Use Agent Client Collector for Visibility to support the following platforms: macOS Ventura (13) on ARM64 (M1/M2). Oracle Linux (OL) 9 and Ubuntu 22.04 LTS. Agent Client Collector Framework Note the following enhancements to the Agent Client Collector Framework application: Next generation policy client generator for performance improvements Security enhancements for execution mode (execv) and allow-list (regexp) Upgraded OSQuery to v5.7.0 and Sensu rebase v6.8.1 Use running process filters to reduce actions on the database Filter OS processes to reduce the number of records created, updated, or deleted in the database. Discovery tables access improvements Added indexes to four Discovery tables to improve database performance: Discovery status [discovery_status], switch forwarding, [discovery_switch_fwd_table], running process [cmdb_running_process], and TCP connections [cmdb_tcp]. Access tables from the Read Replica database Reduce the processing load without affecting functionality. During standard horizontal discovery, delete-strategy queries to the Related CI Type [sa_ci_to_pattern] and Horizontal Discovered Payloads Snapshot [sa_payload_snapshot] tables can be redirected to a read replica (secondary database pool) if one has been set up and enabled on the customer instance. Firewall Admin Workspace dashboard Security and risk teams can view tasks, change requests, progress, and manage the overall firewall inventory life cycle in this unified dashboard. Certificate Generation through Cert-Manager Integration Request a certificate through the Kubernetes platform cert-manager with the ServiceNow External Issuer (sn-external-issuer) and store it as a secret.

Changes

Between your current release family and Vancouver, some changes were made to existing ITOM Visibility features.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	Enhanced discovery patterns GCP Global or Regional resources and DB services Extended Docker Image for Kubernetes and Docker Virtualization MSSQL components of the MSSQL server HPE BladeSystem Enclosure Couchbase Database Kubernetes on GCP Agent Client Collector for Visibility Agent Client Collector for Visibility (ACC-V) now includes the following support: SAM Basic metering supports MAC. ACC-V supports data collection for Intel vPro Platform. Retrieves edition information for Adobe Acrobat and MS SQL Server with SAM installed. Detects portable applications, such as Firefox, VLC, Notepad++ etc, for Windows. Uses push-based Discovery to discover DNS names. Windows 11 Professional and Enterprise Editions, Windows 2022, macOS Monterey (x86), CentOS Stream 8 and 9, and RHEL 9. Certificate Inventory and Management Certificate Inventory and Management now supports Entrust CA Gateway. Analytics and Reporting for Cloud Resources Performance Analytics Content Pack for Cloud Resources now supports GCP in the cloud analytics tables. Use the Cloud Operations Workspace application to view and drill down into details of Google Cloud resources. The default timeout for the scheduled job that fetches and populates the CI data in the analytics table has increased from 120 minutes to 360 minutes. You can use the sn_disco_cd.scheduled_job_time_out_in_mins property to change the default job timeout value. SNMP support for Discovery The default behavior for SNMP discovery is ALL for consistent behavior with Quick Discovery and Scheduled Discovery.
Utah	Agent Client Collector for Visibility Agent Client Collector for Visibility (ACC-V) now includes the following support: ACC-V can populate additional data points to the configuration items (CIs) that are discovered. You can persist the type of users that you are interested in. You can populate the memory module data for Windows, Linux, and macOS. You can update various storage details on local and remote storage types to support the following storage devices: iSCSI (Linux), Fibre Channel (Windows only), Network File Sharing (NFS) (Linux only), and Server Message Block (SMB) and Common Internet File System (CIFS) (Linux only). Certificate Inventory and Management Certificate Inventory and Management now supports the following: Automation of fulfillment flows for Microsoft Active Directory Certificate Services (ADCS). Access to the catalog forms from the Employee Center Privacy and Security section. Visibility to the entire certificate chain by using the related list in the Unique Certificate [cmdb_ci_certificate] table. Containerized MID Server and Agent Client Collector to discover the Kubernetes infrastructure and topology without any credentials. Software discrepancy between Discovery and SCCM Use these Discovery properties to avoid software data discrepancy between Discovery and SCCM: glide.discovery.enable.software_simplify and glide.discovery.enable.software_simplify_sccm. Enhanced discovery patterns Ensure that your organization can discover the latest versions of devices and applications using the updated patterns. Kubernetes: multiple changes. For more information, see Discovery and Service Mapping Patterns release notes. F5 BIG-IP load balancer: IPv6 protocol is supported for SSH or REST discovery.
Vancouver	Scale Cloud Discovery for multiple accounts using Cloud Operations Workspace The Cloud Operations Workspace provides a more efficient way for you to work with Cloud Discovery. Enhance previously mapped application services using Automated Service Suggestions Enrich an existing application service by adding CIs from an additional candidate generated by Automated Service Suggestions. View load balancer name suggestions as an option to name your new application service. For more information, see Name suggestions for application service candidates. Enhanced navigation in Kubernetes Explorer The Kubernetes Explorer provides more visibility over the Kubernetes objects and shows overall top-down Kubernetes perspective starting from the top-level cluster to the container and within the container. SBOM availability in Kubernetes Explorer See and access information on Docker images in Kubernetes Explorer by downloading the Software Build of Materials (SBOM). Enhanced Discovery and Service Mapping Patterns Update your discovery capabilities through the following enhanced discovery and service mapping patterns: Oracle Listener HD Azure Inventory A10 load balancer Cohesity storage system Citrix Xen Hyper-V IBM PowerHA Cluster (HACMP) Azure Database Azure WebSite Pivotal Cloud Foundry BOSH Amazon Elastic Kubernetes Service (EKS) Azure Kubernetes Engine (AKS) cluster discovery. Changes to the Pattern Designer Enhancements app Quick discovery Executing commands from patterns without running full discovery Getting pattern logs Restarting discovery, validating and invalidating commands on the MID Server Listing and testing discovery credentials Support for discovery using a command-line interface (CLI)

Removed

Between your current release family and Vancouver, some ITOM Visibility features or functionality were removed.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	No updates for this release.
Utah	No updates for this release.
Vancouver	No updates for this release.

Deprecations

Between your current release family and Vancouver, some ITOM Visibility features or functionality were deprecated.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	No updates for this release.
Utah	No updates for this release.
Vancouver	Creating schedules for discovering cloud resources using classic Cloud Discovery is planned for deprecation. Consider moving to Cloud Operations Workspace.

Activation information

Review information on how to activate ITOM Visibility.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.
Utah
Vancouver	ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ITOM Visibility we have noted them here.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	No updates for this release.
Utah	No updates for this release.
Vancouver	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM Visibility we have noted them here.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	No updates for this release.
Utah	No updates for this release.
Vancouver	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM Visibility, such as specific requirements or compliance levels.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	No updates for this release.
Utah	Resize text Text size can be increased to 200% through your browser settings without loss of content or functionality.
Vancouver	No updates for this release.

Localization information

If there are specific localization considerations for ITOM Visibility we have noted them here.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	No updates for this release.
Utah	No updates for this release.
Vancouver	No updates for this release.

Highlight information

If there are specific highlight considerations for ITOM Visibility we have noted them here.

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Release	Release notes
San Diego	No updates for this release.
Tokyo	Manage the cloud operations of your organization with ServiceNow Cloud Operations Workspace. Take advantage of support for Google Cloud Platform (GCP) resources in the Performance Analytics Content Pack for Cloud Resources. Assess the readiness for performing mapping based on machine-learning using the Application service readiness dashboard. See the ITOM Visibility landing page for more information.
Utah	Use automatically generated suggestions for mapping application services in a configurable workspace. Automate certificate fulfillment for Microsoft Active Directory Certificate Services (ADCS). Use the new discovery patterns and improved Agent Client Collector for Visibility use cases. See IT Operations Management for more information.
Vancouver	Access Automated Service Suggestions using the Service Mapping home page. Add service segments to existing application services in a configurable workspace by using automatically generated suggestions. View load balancer name suggestions in the automated Service Mapping experience. Migrate to Azure change processing to take advantage of an effective platform to manage events on a larger scale. Use the new and enhanced Discovery and Service Mapping Patterns for horizontal discovery by Discovery and top-down discovery by Service Mapping. See IT Operations Management for more information.

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