Learn about ServiceNow products and tools that can improve your upgrade experience.

Products

Use these ServiceNow products to automate parts of your upgrade testing and manage your upgrades from one central place.

Automated Test Framework
The Automated Test Framework (ATF) enables you to create and run automated tests to confirm that your instance works after making a change. For example, after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results to identify the changes that caused the failure and the changes that you should review.
Note: By default, the system property to run automated tests is disabled to prevent you from accidentally running them on a production system. Run tests only on development, test, and other non-production instances to avoid data corruption and outage.
Automated Test Framework test steps
Upgrade Center

Use ServiceNow® Upgrade Center to plan and manage your upgrades. Use the Upgrade Preview module to explore different release versions available to you and gain insights about the experience of an upgrade without actually upgrading your instance. You can also monitor the status of any ongoing upgrade and view the summary of your latest upgrade with the new Upgrade Monitor module. The Upgrade Center also features an Upgrade visual task board (VTB) to manage post-upgrade skips. A separate Upgrade History module can be used to view all your past upgrades.

Upgrade Center

Upgrade tools

In addition to upgrade-related products, you can also use ServiceNow's upgrade tools.

Now Support upgrade assist
Stay current by automating your ServiceNow upgrades. Use an automated service to offload upgrade scheduling tasks.
Known Error portal
Review a list of known issues in selected patch release versions.
Sample upgrade project plans
The Upgrade planning checklist provides a quick look at the steps in an upgrade. If you'd like to track your upgrade progress in Excel, PDF, or Microsoft Project, you can download these sample project plans to get started.

Best practices

Visit the ServiceNow Customer Success Center website for information on upgrade value and best practices.

Upgrade value calculator
Determine the potential business value of staying current with ServiceNow upgrades.
Playbook: Upgrade quickly and maintain platform health
Use upgrade processes and tools to conduct your upgrades, and learn how to make changes to your baseline system when required.
Balance value and risk with platform customizations

Learn when and how to customize your instance to maximize value and minimize upgrade impact.

Resources

ServiceNow Customer Success Center
Browse prescriptive content and tools such as playbooks, checklists, and quick answers to gain more value from your ServiceNow implementation.
Expert services
Connect with a ServiceNow expert who will help you apply best practices and tools to upgrade to the most recent ServiceNow innovations.