Service Bridge release notes
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- UpdatedAug 3, 2023
- 3 minutes to read
- Vancouver
- Release Notes and Upgrades
The ServiceNow® Service Bridge application enables providers and customers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Bridge was enhanced and updated in the Vancouver release.
Service Bridge highlights for the Vancouver release
- Improve Service Bridge reliability with two new applications Service Bridge for Providers and Service Bridge for Consumers.
- Rapidly and securely connect instances with the new registration process using OAuth2.
- Enhance transformation capabilities including global transforms and virtual field mapping.
- Improve support and scalability of Service Bridge with Integration Hub Remote Process Sync as the new transport.
See Service Bridge for more information.
Important information for upgrading Service Bridge to Vancouver
For information on upgrading and using the new Service Bridge applications, see Migrate from Service Bridge (legacy).
New in the Vancouver release
- Service Bridge for Providers application
- Enable technology providers to connect to their consumers and partners using the Now Platform®.
- Service Bridge for Consumers application
- Enable consumers to connect and track service requests with their providers and partners who utilize the Now Platform®.
- Register a Service Bridge consumer
- Use the simplified onboarding process for providers and consumers. Providers can create a registration task, and consumers can set up and establish a connection to the provider's instance on their own.
- Transform data with the Service Bridge transform framework
- The Transform framework allows you to do the following:
- Enable consumers to use the transform framework on their ServiceNow instances.
- Allow providers to create a default transform definition that can be applied globally to all consumer instances that match the configuration.
- Set and transform virtual fields with the help of virtual transforms.
- Using remote tasks to fulfill consumer requests
- While creating remote task definitions, you can:
- Create virtual mappings for inbound and outbound fields.
- Streamline attachment handling by automatically copying attachments from remote tasks to the parent record.
- Use the expanded range of field types that are available for inbound and outbound mapping in remote tasks for providers.
- Use new Connect and Disconnect actions provided on remote tasks to start or stop connections with providers.
- Use a scratchpad for Service Bridge tasks, enabling workflows to exchange data between instances.
- Remote record producers in Service Bridge
- Text indexing for consumer remote record producers has been added to make them discoverable in virtual agent and global search.
- Variables and other associated catalog items can be deleted directly on consumer instances.
- On-premise support
- Provide support for Service Bridge on-premise instances. To use Service Bridge with on-premise instances, ports must be open for RESTful Web Services.
Activation information
Install Service Bridge by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Localization information
Service Bridge is available in all languages that the Now Platform® supports. For more information, see Activate a language.
