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• Identify invoice duplicates, match invoices to purchase orders and related goods receipts.
• Improve the invoice approval process.
• Manage invoice exception management and tolerances.

• Line amount tolerance
• Line quantity tolerance
• Line unit price tolerance
• Over billing amount tolerance

For example, when assessing a risk, you consider the inherent risk, the effectiveness of controls, and the residual risks. However, you can also capture the desired risk level that you want to attain after your risk response is implemented. The target risk is the optimum risk level that you want to achieve after your action plan is successfully executed. By determining the target risk level, you can measure the benefits that your organization gets in relation to the cost of implementing those actions.

• Assess the control environment without adding controls, and override the computed scores on the assessment form. This enhanced workflow provides your assessors with greater flexibility when assessing the overall control environment. For more information, see Perform advanced risk assessment in the Risk Workspace.
• Rename the section title, score label, and annual loss expectancy label for each assessment type in the Risk assessment methodology (RAM) form. This customization improves clarity, consistency, and understanding during risk assessments by aligning with familiar terminology that reflects the risk management practices of an organization. For more information, see Configure a risk assessment methodology.
  Note: Section label renaming applies only to the Advanced Risk Assessment interface while the terminology in the reports, dashboards, heatmaps, and other areas are unchanged.
• Modify the messages and text that are displayed on the Risk assessment form. For more information, see Modify Advanced Risk messages.
• Configure the RAM form to restrict assessors from selecting multiple risk responses while performing an assessment, so that only a single risk response is allowed. For more information, see Configure a risk assessment methodology.
  Note: This option can be enabled only when there are no ongoing assessments.
• Write scripts to calculate the residual score that is based on the inherent risk and control effectiveness. You can create a customized calculation method that aligns with the unique requirements of your organization. For more information, see Configure a residual assessment.
  Note: You can write or modify scripts only for assessment types that aren’t published.
• Define the conditions to make the risk response as required on the assessment form by using a conditional builder and scripts. For more information, see Configure a risk assessment methodology.

• The heatmap includes the display of color names or risk severity information for individual heatmap cells. The color names or risk severity information is derived from the Risk color style field. This field is configured in the assessment type for the selected methodology.
• The heatmap automatically adjusts its size to fit in the available space, which reduces the need for additional scrolling.

• Reduce the number of false-positive anomaly alerts by setting rules to determine which alerts to promote to IT alerts.
• Consolidate your promoted alerts into a single alert. By using alert grouping, you can reduce the number of anomaly alerts that your system receives.

• Discover the resources in Kubernetes clusters deployed in on-premises and Cloud environments in near real-time without the need to enter any credentials in your ServiceNow instance.
• Ensure that the changes in the resources are promptly reported to the instance and updated in the Configuration Management Database (CMDB).

• AWS services
• GCP services
• VMware vSphere services

• Manage exceptions in ServiceNow triages application vulnerable items (AVI) with the ServiceNow Exception management workflow. AVIs transition to Open, and you request exceptions from AVI records. Deactivate the option if you want to preserve the Source states on AVIs imported from Fortify and Veracode.
• Manage false positives in ServiceNow triages false positives with the ServiceNow False positive workflow. AVIs transition to Open, and you request false positives from AVI records. Deactivate this option if you want to preserve the Source states on AVIs imported from Fortify and Veracode.

• Gather AVIs based on their vulnerabilities with the default Vulnerability rule that is included in the base system. Use this rule as a template to help you create your own rules.
• Create filters with the condition builder so that application vulnerable items are matched automatically to existing remediation tasks (AVULs). If a match is not found, a new task is created.
• Enable group-by conditions so that not all the AVIs that share data are assigned to the same remediation task.

• Create exception rules to automatically defer existing and new application vulnerable items (AVI)s for a specific period.
• Submit a request for an extension to an exception rule if you find that records created by the rule's Deferred until date are not resolved.
• Defer remediation with the Awaiting Implementation state for AVIs. Let your team know that your research and work on a task is complete but a fix isn't available.

• You can enter the application size and the type of tests that you want. These details help you to determine the scope and effort required for the tests.
• The Vendor/Joint Venture Information and Business Impact tabs permit you to enter more detailed information about the third-party vendors, potential financial damage, and non-compliance.

Starting with version 19.0 of Application Vulnerability Response, the Application Vulnerability Management and My Application Vulnerabilities dashboards are available in the Next Experience UI from Vulnerability Manager Workspace.

Starting from 20.0 of Vulnerability Response, you can add relevant information in the Work Notes field for a deferred application vulnerable item also.

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Vulnerability Response works as expected. If you customized Vulnerability Response, copy the quick start tests and configure them for your customizations.

• Question Results
• Category Results
• History
• Sentiment Analysis Results

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Assessments and Surveys works as expected. If you customized Assessments and Surveys, copy the quick start tests and configure them for your customizations.

For more information, see Quick start tests for Assessments and Surveys.

Create a business impact analysis to prioritize the critical processes, assess the impact of a disruptive event, and identify the recovery dependencies. Complete the business impact analysis workflow in BCM UIB Workspace.

For more information on the next generation of the user interface, see Next Experience UI.

• Make career conversations easy to create and track.
• Provide Suggested Talking Points for career growth conversations.

• Identify a security policy by capturing its name and short description in the Policy name and Short description fields on the COE security policy form.
• Apply the parent COE security policy to its child COEs so that you don't have to create a separate security policy for the child COEs.

• Managers, adjusters, and processors can view the claim case snapshots such as the claim status, service level agreements, claim properties and participants, notes and activities, coverages, and other financials.
• Administrators can use the baseline page to create a customized summary page.

After upgrades and deployments of the new applications or integrations, run the quick start tests to verify that Configuration Compliance works as expected. If you customized Configuration Compliance, copy the quick start tests and configure them for your customizations.

• CMDB Workspace version 3.6:
  • The CMDB performance insights tile in the Insights view provides insights and recommendations about configurations that affect the performance of various CMDB features. Use the provided direct links to adjust settings that can improve performance of the CMDB.
  • The CMDB data adoption tile in the Insights view, now also checks for the adoption of the following features:
    • Synchronization of group assignment attributes to ensure that the managed_by_group attribute is synchronized for all CIs in a class.
    • Principal Class filter which limits the number of CIs that appear in list views, to improve performance.
  • The Cloud and non-cloud resources tile now provides the Application Services pie chart with details about cloud and non-cloud status of application services based on the status of their CI members.
  For more information about the Insights view in CMDB Workspace, see Insights view in CMDB Workspace.
• CMDB Workspace version 4.0: Unified Map lets you visualize the hierarchical map of CIs including all the relationships between them, centered on a CI set as a home node. The Unified Map feature combines the capabilities of the legacy Dependency Views and Service Mapping into a single map with a unified look and feel experience. Use a map to see related items, changes, and application services related to a CI.

• Manage performance of the CSDM and the CMDB Data Foundations Dashboards by deactivating CMDB or CSDM metrics that you don’t need. Settings for deactivating metrics are preserved during upgrades.
• The following two metrics are no longer available in the CSDM Data Foundations dashboard, under the Fly tab:
  • Information Objects Missing an App Service Relationship
  • Catalog Request Items Related to Service Offerings

• Set a custom preview size value per transform map which overrides the value of the sn_int_studio.preview.size system property. The sn_int_studio.preview.size property globally applies to all ETL transform maps to determine the number of sample data records that are loaded for preview.

  You can improve performance by partially loading a schema for a transform map to generate the data structure for the map. In that case, the data structure for the map is generated based only on those sample records that were loaded.

• IntegrationHub ETL automatically sets an ETL transform map to be in read-only mode if a map isn’t associated with an import set. In this case you can’t edit mappings or transforms in the map.
• The list of ETL transform maps on the landing page of IntegrationHub ETL, by default, is now grouped by CMDB applications. You can expand or collapse each group, or ungroup the list.

After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Container Vulnerability Response works as expected. If you customized Container Vulnerability Response, copy the quick start tests and configure them for your customizations.

• Associate service definitions to a business location.
• View the list of services that a business location offers to service organization staff.
• Enable service organization staff to report and resolve cases for available services at a business location.

• Associate consumers, accounts, and households to a business location.
• Enable service organization (SO) members to create or resolve cases on behalf of the business location customers.

Generate proactive recommendations based on contextual search from multiple search sources by using the resource generator of type AI search.

• Contextual to the case
• Actionable and customizable cards

• Process page templates support case summarization card on the left panel and show different information based on the case status. The case summarization component is available only when the Now assist and UXC Generative AI plug-ins are installed.
• Process pages support the "Email" tab in the Activity Stream to compose new messages.
• The email template feature is supported on Process Page templates and variants in the contextual side panel as a tab. The email template allows agents to use the email client templates to populate to, cc, bcc, subject, and body to compose and send emails.
• Approval request activity supports customization of the start and end states of the approval flow as fields. The administrator can configure the start and end states of a case, and the playbook using this activity can send the appropriate states.

You can manually validate these files and then publish the snapshot. When exporting for deployment, the valid config data includes these file nodes.

In the CDM REST API, you can provide the name path in array formats that can include any UTF-8 character.

The ignoreAttributes argument is added in the CDM REST APIs for uploading config data to skip processing of attributes from XML files.

The dataFormatAttributes argument is added in the CDM REST APIs for uploading config data to configure attributes during CSV upload.

View KPI group data in ways that most interest you. You can update the system property anytime in the DPM Workspace to view KPI group data by the latest score or by the aggregate score.

• Create, view, and search all enterprise portfolios, including the two new ones (business application portfolios and application service portfolios).
• See related needs attention information in a tabbed format along the bottom of each enterprise portfolio.
• Filter by life-cycle stage.
• Search portfolios easily because they’re clearly marked by kind.
  Note: Even though service portfolios are visible in DPM, they’re still created using ServiceNow® Service Portfolio Management tables. Use the new enterprise portfolio tables to create business application portfolios and application service portfolios.

Easily copy, export, and import trained use cases right from the use case page.

ERP models define the entities, attributes, join conditions, and relationships that capture and represent business processes and data elements in the ERP system.

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.

• Use elliptical curve key pairs for signing the configuration records.
• Use an edge proxy to validate the configuration record signatures with multiple keys.
• Schedule jobs to re-sign the customer configuration records with a new key.

• Look up One View Credit Report: Provides the JSON response that gives the credit history of the customer.
• Look up One View Credit Report by Request ID: Provides the PDF report of the credit history for the customer.

• Map overlays: Gain insights into your territories by highlighting geographic boundaries with the shape overlay and identifying hotspots and data density with the heatmap overlay.
• Marker layer overlay: Access information about agents, crews, assets, and more by selecting overlay layer marker data on the map. You can filter data based on the desired criteria by applying conditions.
• Contextual side panel: View territory details and make informed decisions to effectively balance work demand and resource needs within a territory.
• Field Service Territory Performance Analytics dashboard: Define KPIs using the Performance Analytics tool and evaluate territory performance by viewing the KPIs directly from the contextual right panel. The KPI data enables you to make informed decisions and take actions to optimize territory performance.

• Create a crew with or without resource requirements automatically.
• Adjust the schedule start due to a late or early arrival of a crew member or agent.
• Assign equipment to planned or task crews using Mobile Agent.

• Optimize agent routes for tasks and task bundles.
• Bundle tasks automatically by configuring policies and rules.
• Apply dynamic scheduling policies to task bundles.

• Re-run schedule optimization to shift agent schedules due to events such as agents running late or using planned time off, tasks are canceled, or a new high priority task is added.
• Run intra-day optimization to update agent schedules when new events occur throughout the day.
• Create policies to be applied for intra-day optimization.
• Use beans.ai, a new map provider, for travel time estimates for batch and intra-day optimization.
• Adjust the method of travel-time calculations when beans.ai isn’t used for travel-time estimates.

• Replace a part when removing a part.
• Set the asset status for a removed part to either available or defective rather than the status being automatically set to defective.
• Specify a drop-off location for a removed part.
• Move excess parts as well as defective parts from your stockroom to the drop-off list.
• Create validations for using and removing part actions based on the APIs provided by Enterprise Asset Management.

• Create transfer orders for assigned tasks automatically based on ordered preferred stockrooms.
• Source parts when parts are not available by placing a request.
• View a list of available stockrooms with available quantities when sourcing parts.

• Create work order task summaries during any state of the work order task.
• Create task closure summaries when completing tasks on the mobile application.

• AWS Out Of Box Catalogs
• Azure Out Of Box Catalogs

• Detect anomalies on constantly flowing metrics.
• Indicate anomaly recovery as soon as the metric returns to its normal state.
• Reduce the narrow metric bounds by extending the module bounds for recurring metrics.

  A recurring metric refers to data that repeats itself over a given period. For example, CPU increasing to 50 percent every day at 9:00 a.m. is a recurring metric.

• Reduce the number of false-positive anomaly alerts by setting rules to determine which alerts to promote to IT alerts.
• Consolidate promoted alerts into a single alert. By using alert grouping, you can reduce the number of anomaly alerts that your system receives.

• Dell EMC XtremIO storage array discovery
• Container image scans for software decomposition
• Azure Virtual Machine Scale Sets (VMSS) Instance discovery
• IBM WebSEAL HD
• Azure DNS Zones discovery
• Microsoft Azure Functions discovery

• View mapped application services, mapped servers, and unmapped servers.
• View mapped application services by type, creation method, or criticality on one page.
• Map a new application service or enhance an existing one by accessing Automated Service Suggestions. For more information, see Automated Service Suggestions.

• macOS Ventura (13) on ARM64 (M1/M2).
• Oracle Linux (OL) 9 and Ubuntu 22.04 LTS.

Note the following enhancements to the Agent Client Collector Framework application:

• Map source data to multiple target tables in a single integration.
• Configure transform settings for your data mapping. Specify batch size and empty-field handling, enable verbose mode, or run a script before or after the integration.
• When configuring a data source, select an Excel sheet from a drop-down list instead of having to enter a sheet number.
• View which target fields a source field has been mapped to with the check mark indicator. The check mark indicator appears next to source fields that have been mapped to a target field. Moving your cursor to the check mark displays the target fields that the source field has been mapped to, up to five fields.

• Configure the relative weight for Stream Connect consumers. The relative weight specifies how much processing time a consumer gets compared to other consumers. You can configure the relative weight when you create a Kafka stream or, when using Flow Designer, through the flow execution settings.
• Create and delete Kafka topics from within the Now Platform. Creating a topic adds it to both the Kafka Topics [sys_kafka_topic] table and to Hermes. Deleting a topic removes it from both the Kafka Topics [sys_kafka_topic] table and from Hermes.

Create a JSON payload to use in another step. Enter values or use data pills to produce a dynamic payload. This step supports several data types, including objects and arrays for nested structures.

• Format duration fields in days, hours, and minutes, instead of just seconds, with the glide.export.excel.duration.readable_string property. When true, duration field values are formatted in days, hours, and minutes. For example, an Actual elapsed time field might have a value of 2 days, 5 hours, and 16 minutes. When false, duration field values are formatted in seconds. For example, the same Actual elapsed time field would have a value of 191,760 seconds.
• Format currency values to match the localization of the instance with the glide.excel.local_based_currency property. When true, currency value formats match the localization of the instance. For example, on an instance using Canadian French, a currency value of 6300 would be correctly formatted as 6,300 €. When false, the same value is formatted as € 6,300.

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Knowledge Management works as expected. If you customized Knowledge Management, copy the quick start tests and configure them for your customizations.

Learning leverages the new Employee Growth and Development (EGD) licensing module. This module enables registered ServiceNow applications to grant app licenses to users based on their employee profile and other additional criteria.

• Improved data-load performance due to seamless pagination support.
• Enhanced UX design supporting enhancements such as defining the first day of the week, expanding the filter search, and saving favorite filters.
• Updated events list, enabling you to scroll and explore your events more intuitively. View events up to three years earlier or later than the current date.
• Ability to see the agenda instantly for each day as you scroll through the calendar screen.
• Offline support, where you can create, edit, or delete events. These changes are incorporated when you go back online.
• Improved visual enhancements such as a numerical indicator for the number of events within a day, and indicators for all-day and multi-day events.
• Full landscape support for mobile, iPad, and tablet devices.
• Alignment in the area of accessibility for text readout, text resizing, and focus order within the calendar screen.
• Addition of a quick action button to add new events to the calendar instantly.

• Basic OT Change Model
• Advanced OT Change Model

Create an OT knowledge base to provide a self-service platform for OT knowledge users to store, share, and manage content that is about OT incidents.

Create a knowledge article directly from an OT incident record to save the information about an OT incident and its resolution.

Create a knowledge article in the Industrial Workspace to help point an article's contents to the needs and solutions that aren’t directly related to an OT incident.

Report a knowledge gap from an OT incident if you can't find the relevant knowledge articles about the incident.

Approve requests to publish or retire a knowledge article, as a knowledge manager, to keep the knowledge base up to date.

Assign feedback tasks, as a knowledge manager, to help ensure that the feedback task is addressed and the related knowledge article is updated.

Orchestrate the work orders that are triggered by the orders that require field service work by using the integration with the Field Service Management application.

• Managers, adjusters, and processors can view the claim case snapshots such as the claim status, service level agreements, claim properties and participants, notes and activities, and coverages and other financials.
• Administrators can use the baseline page to create a customized summary page.

If you are a lite operator and do not have an Operator license, you can still approve policy exceptions, evidence requests, and others. If you are an indicator task owner you can respond to indicator tasks with the lite operator license. You can also do similar tasks in Employee Service Center.

Eliminate having to provide repetitive responses for similar attestations by grouping control attestations on the Task pages of Employee Service Center – Risk Portal and on the Compliance Workspace.

• Use the centralized interface for financials to manage expense lines and cost plans from the side panel.
• Forecast and modify planned costs using the inline editing feature.
• Generate labor costs for attribute-based resource assignments.
• Generate and report the attribute-based labor costs for demands based on the new resource assignments capability.
• Create baselines to capture the snapshot of financial costs manually or by using a scheduler to track the changes in project financials over time.
• Use the baseline comparison view to compare the latest financials with a baseline or any two baselines to easily analyze the variance in costs.

• View the capacity allocation by generating the resource capacity.
• View the capacity allocation for your projects and demands by setting capacity attribute filters.
• View capacity details on the Capacity Planning screen for your projects and demands.
• Use filters to view the resource capacity for planning items with different planning state, type, priority, status, and so on.
• Easily understand the overutilized resource capacity using the resource overutilized icon ().
• Identify the planning items or resource groups with no resource allocation using the resource assignments unavailable icon ()
• Work on resource mapping for the planning items with actual dates using the work in progress icon () against the Gantt chart bar.

Categorize planning items using the Must have, Could have, Should have, or Won't have (MoSCoW) values in the List and Hierarchy views. This categorization creates a baseline of priorities that you can use later when you're grooming and prioritizing work for your portfolio.

Apply quick filters to all the views of the Prioritization or Roadmap tabs at once so that you can view a consistent data set for your portfolio plan.

These filters are persistent so that you can view the same data set and continue your planning even when you log back in.

Get a more comprehensive view of how work is aligned by enabling the display of all parent entities in the Hierarchy view of the Prioritization tab, even those entities with no associated planning items.

• Capacity Planning roles:
  • sn_align_ws.spw_capacity_user - Edit access to generate capacity planning.
  • sn_align_ws.spw_capacity_read - Read access to view capacity planning.
• Financial planning roles:
  • sn_align_ws.spw_financial_user - Create cost plans and expense lines for planning items.
• Portfolio planning roles:
  • sn_align_core.ap_read_only - Read-only access to view the shared portfolio plans and free-form roadmaps.

• Create a copy of an existing portfolio plan to save time while you're creating a similar one.
• Create a copy of an existing roadmap to save time while you're creating a similar one.
• Create a copy of an existing planning item from the Prioritization list to add to your portfolio plan's work backlog.
• Save your roadmap timescale view selection in the roadmap preferences so that you don’t need to select your preferred timescale when you access the roadmap next time.

• Select activity definition values that enable you to view only specific activities in the graph.
• If no audit is available, define an activity definition on the glide_date_time table/record field to support use cases like SLA breach analysis.
• When defining a multi-dimensional model, add an Attached node for a child record on the primary record to more easily see in the graph where the child record is attached to the parent.

• View the allocation details of resources and their assigned tasks using the Resource Portfolio view.
• Use the quick filters to build a condition and define a date range to view a specific set of resource allocations.
• View the resource requests for projects or tasks in the bottom screen area and access the request to allocate resources.

• Manage your cost plans and expense lines easily by accessing them from the side-panel. Re-forecast the planned costs using the inline editing feature.
• Forecast the project expenses on a quarterly or yearly basis based on your organization's planning schedule.
• Create baselines to capture the snapshot of financial costs manually or by using a scheduler to track the changes in project financials over time. Use the baseline comparison view to compare the latest financials with a baseline or any two baselines to easily analyze the variance in costs.

• Synchronize the project's date with the start dates of the associated resource plans, cost plans, benefit plans, resource assignments, project tasks, and subprojects using Move Project.
• Resources not synced enables you to synchronize the project and resource assignment dates. When there’s a change in the planned or actual dates of the project tasks or child tasks, this icon is enabled.
• Use Realign assignments to task action to synchronize the resource assignments dates with the project task or child task dates.
• Personalize your settings for Timescale, Displaying summary tasks, Bar labels, and Dependency lines. Any changes you make to the Display summary task settings and timescale view is saved in the preferences.

• View and track the assigned Project, Owner, Task, and Task effort of a resource from the resource allocation window.
• Collaborate with project owners using Microsoft Teams integration with the resource allocation window.
• Double-click a cell in the resource assignment grid to modify the entire row. The Resource Assignment grid now supports comprehensive row editing.

RPA release managers or RPA admins select code quality check rules from a pre-defined set in the RPA Hub instance. Then, the RPA Desktop Design Studio performs an in-built code quality check before publishing a package.

RPA developers can also perform a pro-active code quality check on a package in the RPA Desktop Design Studio, by inspecting an activity or a complete automation project for any issues by using the Code Quality Check feature.

The issues and their details are displayed in the Code Quality Check Results window. Troubleshoot the issues before you publish the automation project to RPA Hub. For more information on how to perform the code quality check in RPA Desktop Design Studio, see Code quality check in RPA Desktop Design Studio.

If an error or a warning occurs in the automation, a decision is derived if the package can be published successfully or not, based on the system property configuration (error, warning, or no restrictions).

To view a list of the pre-defined code quality rules in the RPA Hub instance, see Code quality rules list.

View a code quality rule form along with the type and description. For more information, see Code quality rule form.

In the code quality rule form, RPA release managers and admins can edit the Severity, Regular Expression, Active, and Value fields.

To enable the code quality check at the instance level, ensure that you mark the new system property sn_rpa_fdn.enable_code_quality_check as true.

Track scheduled maintenance (SM) days on the robot calendar for an optimum functioning of the bot processes and to take preventive measures.

After a change request is created, it reflects as a scheduled maintenance day on the robot calendar, only when the change request is either in Scheduled, Implement, or Review states. An associated scheduled maintenance event card appears on the robot calendar to track the scheduled maintenance day.

RPA release managers and RPA admins have visibility to the potential impacts on the current or future automation executions. They can take an appropriate call to action. Such as, either to accept or reject an associated scheduled maintenance event card of the configuration item (associated robot or a bot process) on the robot calendar. As a result of this action, a maintenance request is created for tracking purposes. For more information, see Manage scheduled maintenance days in RPA Hub and View maintenance requests in RPA Hub.

Create a robot pool record in RPA Hub from the Robot Pool menu for an optimum utilization of robots to execute the bot processes.

Enable the robot pool option for a bot process on the Bot Process form to allocate robots dynamically, for the bot process execution. For more information, see Enable robot pool for a bot process in RPA Hub.

Associate a queue with a bot process before you enable the robot pool option. For more information, see Associate a queue to the bot process from the related list.

Select and configure the robot pool fields on the Bot Process form to define the allocation type. For more information, see Bot Process form.

Configure the robot pool related fields for Average Handling Time (AHT) calculation on the Queue form. For more information, see Queue form.

Calculate the number of robots required with a new UI button Calculate. Based on allocation type, Service Level Agreement (SLA) or percentage reduction, the robots are allocated from the selected robot pool to execute the bot process. For more information, see Calculate the number of robots in RPA Hub.

Access the robot calendar for the robots assigned to a robot pool. On the ribbon of the robot calendar, you can see the associated robot pool name along with robot type, robot state, and so on.

Right-click or double-click an empty slot of the robot calendar to create a schedule. These options are available along with the New Schedule button on the robot calendar.

However, the RPA support user or developer must be a part of the Managed By Group list to access this functionality.

• Select the view bot process details icon () to get the bot process details in a new tab.
• Select the view event details icon () to view more details about the schedule in the contextual side panel.
• Select the edit schedule icon () to edit an existing schedule.
• Select the delete schedule icon () to delete a schedule that you no longer need.

• Playbook for Office 365 - Malicious File Detected
• Playbook for Repeat Detection
• Playbook for Spoofed Emails (using the same Display name)
• Playbook for Endpoint Detection
• Playbook for Possible Password Spray
• Playbook for T1003 - Detect Credential Dumping Tools
• Playbook for Email Domain Spoofing Detection
• Playbook for Typo Squatted Domain
• Playbook for Credential Sniffing
• Playbook for T1070 - Windows Events Logs Cleared
• Playbook for OSquery of External Address in /etc/hosts file
• Playbook for User Deleting Bash History - Cloud
• Playbook for Successful VPN Attempts from the Service Accounts - Corp/Cloud
• Playbook for Attempted Access to Deactivated Accounts
• Playbook for T1003 - Defense Evasion - Mimikatz DCShadow
• Playbook for T1003 - Credential Dumping - Mimikatz DCSync
• Playbook for Okta User Login Failures from Multiple IPs
• Playbook for ModSec Brute force by IP Burst

• Usage and definition metrics for security incidents to capture MTTR (Mean time to repair).
• Enable or disable the Post Incident Review (PIR) report generation for child security incidents.

• Monitor scan requests
• Report security incidents as a risk event, which will be tracked by the Risk Management team
• Create a customer service case for the security incident, which will be tracked by the Customer Service Management (CSM) team

• Enable consumers to use the transform framework on their ServiceNow instances.
• Allow providers to create a default transform definition that can be applied globally to all consumer instances that match the configuration.
• Set and transform virtual fields with the help of virtual transforms.

• Create virtual mappings for inbound and outbound fields.
• Streamline attachment handling by automatically copying attachments from remote tasks to the parent record.
• Use the expanded range of field types that are available for inbound and outbound mapping in remote tasks for providers.
• Use new Connect and Disconnect actions provided on remote tasks to start or stop connections with providers.
• Use a scratchpad for Service Bridge tasks, enabling workflows to exchange data between instances.

• Text indexing for consumer remote record producers has been added to make them discoverable in virtual agent and global search.
• Variables and other associated catalog items can be deleted directly on consumer instances.

Use the new approval process to customize how you want to approve services and service offerings. By default, the approval flow in Service Builder is set to approve services automatically. As an administrator, you can update a setting in ServiceNow® Flow Designer to enable the approval flow that comes with the base system. You can also edit the flow in Flow Designer for a customized approval flow that best meets your needs.

Use the improved checkout experience to edit a service or a single offering one at a time. You can check out a service to edit it without checking out its child offerings – the offerings remain in the Published state until they’re separately checked out.

• Use updated fields and tooltips to define your service teams in the Team tab of the Manage Offering subflow:
  • Added the following fields for technical services: Change Group and Managed By Group.
  • Added the following field for business services: Change Group.
• Use the updated section, field, and tooltip to define technical service relationships to application services on the Operations tab of the Manage Offering subflow.
  • Renamed the Dependencies section to Relationships.
  • In the Relationships section, updated the Application Dependencies field to Application services I contain.
  • Added the application service type Dynamic CI groups in the application services table [cmdb_ci_service_auto table].

Configure topics and taxonomy for catalog items or record producers in Catalog Builder to make them discoverable on Employee Center.

While creating or editing catalog items in Catalog Builder, browse the topics to add in the Location step.

Drag or copy one or more files in the Add attachments window to attach the files to catalog items, order guides, or request items in standard ticket pages. The window opens after you select the add attachments icon () while working with or ordering catalog items in ServiceNow® Service Portal, Employee Center, or customized portals.

Navigate to the Now Platform from Catalog Builder to update any advanced feature for catalog items in Catalog Builder.

If you want to add an advanced feature, such as client scripts, to the catalog item, but you're working in Catalog Builder, use the Edit in advanced view button to navigate to the Now Platform, where you can add such information.

Discard a catalog item in the Draft state if you don’t need it anymore directly from the Catalog Builder. Use the Discard draft button on the catalog list page or the Catalog Builder wizard.

When you discard a draft of a published catalog item, only the draft item is discarded while the published item remains intact such that the data of the catalog item is reverted to the state that it was in before you started editing it.

Experience an improved auto-populate feature. Now you can select questions from the associated variable sets as dependent questions on the Auto-populate tab.

Only the reference and requested for type variables appear in the list. This improved feature supports only single-row variable sets.

Use the default archive and archive destroy rules to archive and destroy the variable data respectively on requested items after a specific duration. The duration of the rules is set to two years by default. The archive rule archives the variable data of standard catalog items, record producers, and catalog task tables. Because the data is archived, the performance of Service Catalog remains efficient. The archive destroy rule destroys the archived data.

You must activate both the archive and destroy rules because they’re inactive by default, and their duration can be changed as required.

• Storage
• Wireless access point
• DB server
• IP telephone
• Multicast/broadcast
• Terminal station
• Door control panel
• IP camera

• Cancel the remedial action (End process or Restart service) playbook by using the Cancel action option on the playbook panel.
• Control the duplicate concurrent execution of the remedial actions by using the Allow concurrent execution option in the Remedial Action Type and the Consider for concurrency check option in the Remedial Action Parameter.

• In the Adapter configuration, define the time (in seconds) for duplicate metric requests not to run when a metric request is already running.
• In the Action configuration, define the time (in seconds) for duplicate action requests not to run when an action request with the same parameters is already running.

• Communicate and collaborate in real time to resolve the incidents and other records on Service Operations Workspace.
• Make conference calls by using a service provider supported by the Notify framework, so that you can collaborate with stakeholders, responders, and users.
• Initiate a sidebar or Microsoft Teams chat from an incident and other records to work toward the resolution of an incident.
• Send an SMS invite from an incident and other records on Service Operations Workspace.

• For an incident, you can customize the Assign and Resolve dialog boxes.
• For a change request, you can customize the Assign dialog box.

For an incident record, you can customize the various UI components of an Incident record page using standard record page configuration to enhance your experience. For more information, see Incident record page customization.

Secure public widgets that accept the table input parameter by specifying the tables from which the widget can access and return data for guest users.

Mirror the portal user interface direction for right-to-left languages by selecting Support right-to-left languages in the portal record to generate the necessary CSS automatically.

If you use an external CSS library, you can provide your own CSS to mirror the portal user interface direction for right-to-left languages by specifying a CSS file URL in the CSS Include record to override the automatically generated CSS.

Improve search engine optimization (SEO) and accessibility with support for semantic HTML. Pages automatically include only one <h1> tag per page and navigation elements in <nav> tags.

Specify which content in a page is contained in the <main> tag by adding it to a container, row, or column in Service Portal Designer.

• Track your subscription licenses and proactively identify the saving opportunities for Microsoft 365.
• Track and license your IBM usage so that you can configure the connection between the Now Platform and IBM ILMT or BigFix inventory.

• Procurement Buyer Dashboard
• Procurement Strategy & Ops Dashboard
• Procurement Team Performance Dashboard
• Procurement Case Management Dashboard

• Use the centralized interface for financials to manage expense lines and cost plans from the side panel for Agile entities and your planning items.
• Forecast and track labor costs for epics.
• Forecast and modify planned costs using the inline editing feature.
• Generate labor costs for Agile entities depending on the attribute-based resource assignments.
• Generate and report the attribute-based labor costs for demands based on the new resource assignments capability.
• Create baselines to capture the snapshot of financial costs manually or by using a scheduler to track the changes in project financials over time.
• Use the baseline comparison view to compare the latest financials with a baseline or any two baselines to easily analyze the variance in costs.
• Forecast the financial estimates for Agile epics using the new financials section on the Details tab.

• View the capacity allocation by generating the resource capacity.
• View the capacity allocation for your planning items by setting capacity attribute filters.
• View comprehensive capacity details on the Capacity Planning page for your planning items.
• Use filters to view the resource capacity for planning items with different planning state, type, priority, status, and so on.
• Easily understand the overutilized resource capacity using the resource overutilized icon ().
• Identify the planning items or resource groups with no resource allocation using the resource assignments unavailable icon ()
• Work on resource mapping for the planning items with actual dates using the work in progress icon () against the Gantt chart bar.

• Score items to priorities and rank them based on a defined framework that is based on your requirements.
• Assign a scoring framework for your portfolio plan. You may also customize or create a scoring framework based on your business needs.
• Rank your items based on the scoring attributes.

• Eliminate sifting through various channels by capturing feedback, suggestions, and concerns related to the product in a central repository. Convert the feedback into planning items that can be prioritized, planned, and implemented.
• Analyze trends and identify the top tags and customers to gain valuable insights. View statistics and take corrective actions on customer feedback.
• Incorporate customer feedback by creating demands, epics, or projects from feedback or a product idea in the Feedback module.
• Submit feedback directly from Microsoft Outlook email.
• Collect ideas as feedback by integrating the Idea portal with Feedback.
• Collaborate on documents related to a product idea, feedback, or planning item through the Docs component.
• Personalize the feedback or product idea page using filters to enable your customers to quickly find and engage with feedback or product ideas that are the most relevant to their interests.
• Link feedback or product ideas directly to non-planning items to address customer concerns promptly in a central location and to ensure that every input is considered when making decisions.

Create a baseline of priorities to use when grooming and prioritizing work for your portfolio by categorizing planning items using the Must have, Could have, Should have, or Won't have (MoSCoW) values in the List and Hierarchy views of the Prioritization tab.

Improve focused planning by using an editable Hierarchy view for high-level portfolio plans. Make inline edits to item details such as Priority, MoSCoW, and others. Update the approved dates of an item in the timeline using the drag functionality.

Apply quick filters to all the views of the Prioritization or Roadmap tabs at once so that you can view a consistent data set for your portfolio plan.

These filters are persistent so that you can view the same data set and continue your planning even when you log back in.

Get a more comprehensive view of how work is aligned by enabling the display of all parent entities in the Hierarchy view of the Prioritization tab, even those entities with no planning items associated with them.

• Enhanced Goals module UI: Use the enhanced UI for more actionable insights on goals and targets within a portfolio plan.
  • The Dashboard tab (formerly the Overview tab) provides more actionable insights on goals and targets.
  • The List tab hides downstream and upstream goals enabling you to focus on only the goals and targets of a particular portfolio plan.
  • The Hierarchy tab displays the goals of the parent entities of the portfolio plan entities with the goals and targets of the portfolio plan enabling you to more simply plan and align your portfolio plan goals with the goals of the parent entities.
• Set quarterly or yearly breakdowns for a target:
  • Set quarterly or yearly breakdowns for your long-term targets to easily track and update the actuals in quarterly intervals.
  • Manage the targets of your goals cumulatively over quarterly or yearly intervals to easily track and update the actuals for both short-term and long-term targets by setting the Cumulative field to true on the Target form.
  • Define the sn_gfa.target_breakdown_decimals system property to set the desired number of decimals to be visible on the target breakdown values.
• Qualitative targets: Set qualitative targets for your goals by setting a unit of measure of the qualitative target type.

• Goal management roles:
  • sn_apw_advanced.spw_goal_user_read - Read access to view goals.
  • sn_apw_advanced.spw_goal_user - Edit access to create and manage goals.
• Product feedback roles:
  • pf_user - Edit access to create and manage feedback and product ideas.
  • pf_read - Read access to view feedback and product ideas.
  • pf_basic - Edit access to create and manage feedback and product ideas in product feedback but doesn’t provide access to product feedback from the Strategic Planning workspace.
• Capacity Planning roles:
  • sn_align_ws.spw_capacity_user - Edit access to generate capacity planning.
  • sn_align_ws.spw_capacity_read - Read access to view capacity planning.
• Financial planning roles:
  • sn_align_ws.spw_financial_user - Create cost plans and expense lines for planning items.
• Portfolio planning roles:
  • sn_align_core.ap_read_only - Read-only access to view the shared portfolio plans and free-form roadmaps.

• Create a copy of an existing portfolio plan to save time while you're creating a similar one.
• Create a copy of an existing roadmap to save time while you're creating a similar one.
• Create a copy of an existing planning item from the Prioritization list to add it to your portfolio plan's work backlog.
• Save your roadmap timescale view selection in the roadmap preferences, so that you don’t need to select your preferred timescale the next time that you access the roadmap.

• Create cases and tasks
• View all the suppliers, cases, and tasks
• Update all the tasks and assigned cases

For more information, see Components installed with Supplier Lifecycle Operations.

• Supplier support request
• General inquiry

• Banking information change request
• Supplier information change request
• Supplier location change request

• Closed completed
• Closed canceled
• Closed rejected

• Contracting address
• Delivery address
• Facility (default)
• Headquarters
• Invoice address
• Service center

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Third-party Risk Management works as expected. If you customized Vendor Risk Management, copy the quick start tests and configure them for your customizations.

• Implement Now Assist in Virtual Agent conversations in Microsoft Teams and mobile channels.
• Test and preview topics in either the mweb or nowassistpanel channel.
• The generative AI experience in Virtual Agent combines information search and service catalog requests. For details, see Using Now Assist in Virtual Agent.
• Configuring Now Assist in Virtual Agent from either the Now Assist Admin console or Conversational Interfaces admin console.
• Monitor the performance of Now Assist in Virtual Agent as a self-service deflection tool. See Analyzing Now Assist in Virtual Agent for more information.

• Create topics that use LLM instead of Natural Language Understanding (NLU).
• Associate LLM topics with the Now Assist in Virtual Agent LLM assistant.
• Analyze Now LLM responses to utterances while testing LLM topics.
• Get in-depth testing details for LLM topics using the new Topic discovery and Edit variables tabs.

• Input Collector user input control: Use the new Input Collector control in LLM topics to gather data from users and create instructions with generative AI.
• Secure Text user input control: Use the Secure Text control in LLM topics to gather and encrypt sensitive text, email, and other types of input from users.

• Record Action utility: Attach files to records.
• Multi-response bot response control: Upload images in the card template field.
• Topic Block utility: Unlock extra functions in a Topic Block by activating the Use dynamic topic block toggle switch. Use this option to define a custom topic block with script or condition builder options, title, and manual input mapping.

Apply this system property to image and card controls. If you're using a URL, ensure that its source is the ServiceNow instance.

• Carousel user input control: Use the Carousel user input control in a LLM-enabled Virtual Agent topic to present a prompt and a horizontal series of labeled images.
• Dynamic choice user input control property sheet: Use the Allow the user to select more than one choice field to allow users to choose multiple choices from the list display.
• Latency feedback system property: The com.glide.cs.message.processing.enabled system property notifies requesters with a temporary latency message whenever the LLM is processing their request in the Virtual Agent web client and Now Assist panel. This system property is off by default and the latency message varies depending on the LLM call.
• Use Virtual Agent API to support Now Assist experience across multiple provider channels. See Enable Now Assist experience in Virtual Agent API for more information.
• Use Bot Interconnect to support Now Assist enabled primary and secondary bot use cases.

• Import a version list for a given package (library) and the package intelligence for Stale and Abandoned components with the Deps.dev source API that is included with the SBOM Response application.
• Import the vulnerability intelligence information for a given version of a package with the OSV.dev open-source API that is included with the SBOM Response application.
• Import data with the third-party Snyk Vulnerability Insights integration to view information about how to fix the components.
• View the Common Vulnerabilities and Exposures (CVE) and Common Weakness Enumeration (CWE) data for the components that are broken down by severity.

• Data model for SBOM (version 1.0.4): The Display name field is new on the BOM Component table. This field uses the name and version as the displayed value of a component.
• SBOM Core (version 1.0.8): The BOM Entities related list is added on the component form. You can see all the BOM entities that the component is used in on this related list. You can manually upload the BOM documents as expected.
• SBOM Response (version 2.0.6): The data model is updated so that it supports the Vulnerability Intelligence use case. The Discovered application and SBOM component are two new fields that are displayed on the application vulnerable item (AVI) record.False positive and Request exception are supported on the AVIs in the SBOM Workspace.

• View the potential risks in your software projects.
• Identify the vulnerabilities in your components.
• Manage your risk exposure by creating and assigning application-vulnerable items automatically.
• Resolve the vulnerabilities with the Vulnerability Response workflow.

• Updates to the configuration page for effort estimation, assessment size, and assessment type let you enter more details about the testing requirements.
• Creating a request or copying and modifying the existing requests can be done directly from the Penetration Test Assessment Requests [sn_vul_pen_test_assessment_request] table.
• Additional fields for Vendor, Joint venture, and Business impact provide you with the options to record details about the third parties and the financial impact.

Starting with version 19.0 of Vulnerability Response, the Vulnerability Remediation Dashboard is available in the Next Experience UI from IT Remediation workspace.