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Vancouver release notes

HomeVancouver Release NotesVancouver release notesLearn about the Vancouver releaseRelease notes for upgrading from UtahRelease notes summaries for Vancouver featuresHighlights for all Vancouver features and products

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Highlights for all Vancouver features and products

Release version:
Vancouver
Yokohama
Xanadu
Washington DC
UpdatedApr 10, 2018
43 minutes to read

Vancouver
Release Notes and Upgrades

The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

Highlights for all Vancouver features and products

Cumulative release notes summary on highlights of Vancouver features and products.

Review the product highlights to learn what's new in Vancouver.

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Application or feature	Details
AI Search	Streamline the user search experience by enabling search result counts, displaying results for attachment results as part of their parent record, and opening search results in new browser tabs. Refine search results more flexibly with multi-select facet filters, displaying results that contain any or all of the selected field values. Improve recall for multilingual Knowledge article search by mapping search languages to user countries. Expand search to include content from your Active Server Page Extended (.aspx) documents and attachments. See AI Search for more information.
API	Use server-side JavaScript APIs in scripts to change the application functionality. Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes. Use inbound REST APIs to interact with various ServiceNow functionalities within your application. See API implementation and reference for more information.
Account Lifecycle Events	Enable technology industry providers to offer a structured and repeatable onboarding experience to their customers while ensuring transparency for internal and external teams. Facilitate collaborative data import, staging, and publishing processes for onboarding the enterprise accounts of your technology industry providers. Provide a cost-effective and enhanced onboarding experience for enterprise customers. Use the purpose-built playbook, playbook activities, case types, and case task structures to establish a repeatable framework for onboarding activities. See Account Lifecycle Events for more information.
Accounts Payable Operations	Accounts Payable Operations simplifies the Account Payable specialist experience and maximizes productivity. Capture data from invoices received via email or through APIs and automatically create invoices and invoice lines in the Accounts Payable Operations application through the integration of the Accounts Payable Operations application with the Document Intelligence application. Identify invoice duplicates, match invoices to purchase orders and goods receipts, and improve the efficiency of invoice approval management and invoice exception management. Manage invoice cases and invoice tasks through a single interface.
Admin Center	Discover what applications are included in your license and how they can be implemented to achieve your business goal. Implement the suggested solutions with the installation of recommended applications to work toward your business outcome. See Admin Center for more information.
Adoption Services	Create guided tours within your organization's configurable workspaces. Publish role-based Help Center content. See Adoption services for more information.
Advanced Risk	Conduct a target risk assessment to define your desired future risk level. Create risk assessment scopes and schedule assessments with a guided experience by the playbook integration. Provide more flexibility to the risk administrators to configure the advanced risk assessment forms. Use the grid interface to initiate bulk responses and approvals for metric data tasks effortlessly. Empower Integrated Risk Management Lite Operators with enhanced capabilities to perform additional risk and compliance operations. See Advanced Risk Assessment for more information.
Advanced Work Assignment	Route work items to the most qualified agent based on their skill level through the Evaluate skill level check box. See Exploring Advanced Work Assignment for more information.
Agent Chat	The following updates were made to improve Agent Chat's accessibility: Enable forced colors so users can customize the colors of their user interface and web content to meet their individual visual needs. Display truncated text for non-interactive elements. See Agent Chat for more information.
Agent Client Collector	Organize your monitored components by viewing the dashboards for each monitored technology. Monitor the health and performance of your system with the Windows log monitoring checks. Get faster recovery times for your anomaly alerts. See Agent Client Collector for more information.
Agent Workspace for HR Case Management	Use a summary report to export the case details for documenting and sharing purposes. Use the HR dashboards that were migrated to Platform Analytics Workspace for an enhanced user experience. See Agent Workspace for HR Case Management for more information.
App Engine Studio	Manage resources effectively by scheduling app deployments in App Engine Management Center (AEMC). Enhance testing capabilities by adding custom instance scan and automated test framework (ATF) suites to the suite of instance and ATF scans provided in AEMC. Take advantage of faster, improved analysis and accessibility when using Analytics Center for Workspace Builder. Use the OAuth credential type to create credential records for use in your pipelines. As of App Engine Management Center version 24.1.1, integrate existing Change Management and Configuration Management Database (CMDB) programs with AEMC. See Build apps using App Engine Studio for more information.
Application Manager	Discover the applications and plugins in the new Application Manager UI. Find the applications that you are licensed to use. See the new categories that were added for the installed applications, updated applications, and applications that are available for you. See Application Manager for more information.
Application Vulnerability Response	Use the new JSON-based API integrations that were added to the Veracode Vulnerability Integration to ingest the enhanced Veracode vulnerability data. Scope your test requirements more accurately by using the enhanced Penetration Test Assessment Request form. See Application Vulnerability Response for more information.
Assessments and Surveys	View the Survey Scorecard screen in the dark theme. Experience the dark theme in the mobile version of Assessments and Surveys. See Exploring Assessments and Surveys for more information.
Audit Management	Manage your engagements efficiently by using audit plans to perform annual, semi-annual, quarterly, and multi-year planning. Assess the risk of auditable units to help in risk-based scoping of engagements. Monitor the progress of your engagements by creating engagement milestones. See Audit Management for more information.
Automated Test Framework	Reduce upgrade and development time by replacing manual testing with automated testing. Design tests once and reuse them in different contexts and with different test data sets. Keep test instances clean by rolling back test data and changes made after each test run. Create and schedule test suites to organize and run tests in batches. Reduce test design time by copying quick start tests and test suites. You can also create custom test steps to expand test coverage. See Test your apps with the ATF for more information.
Benchmarks	Get visibility into the Benchmarks scores for top-performing customers for any KPI in a cohort. Analyze your success metrics using Success Dashboard KPIs as you leverage benchmark capabilities. Take advantage of the new Benchmarks dashboard to enhance your experience. See Benchmarks for more information.
Business Continuity Management	Use BCM UIB Workspace (also known as BCM Configurable Workspace) to perform your day-to-day business continuity management activities. Optimize the simplified user experience by using the single-pane view in BCM UIB Workspace. Streamline page creation, simplify maintenance, and minimize the cost of page ownership by using the common GRC record page template. See Business Continuity Management for more information.
Career Assessment	Accelerate your career by using Career Assessment to self-assess your learnings. Use the new My Learning experience portal in ServiceNow® Employee Center as a centralized space to manage all assessments. Content is curated and joined into paths by learning admins for ease of learner consumption. As an admin, create exam catalogs to filter exams based on category. Create exams and quizzes to assess or test the subject knowledge of a learner. As a learner, track and assess your knowledge by taking quizzes available for various ServiceNow® Learning courses. View Exam instances to verify the number of attempts, scores, and completion status of an exam that is assigned to a user. Use the My Learning Achievements tab to track your progress and showcase your learning accomplishments with badges. Learning leverages the new Talent Development Core (EGD) licensing module. This module enables registered ServiceNow applications to grant app licenses to users based on their employee profile and additional criteria. See Career Assessment for more information.
Career Conversations	Enable employees and managers to create and track career growth and development conversations. See Career Conversations for more information.
Case and Knowledge Management	Identify your Center of Excellence (COE) security policy by capturing its name and short description details on the COE security policy form. Avoid creating a separate security policy for a child COE. You can apply a security policy at the parent COE to its child COEs as well. See Case and Knowledge Management for more information.
Change Management	Provides an extension of the existing data retention capabilities by using the conflict table. See Change Management for more information.
Clinical Device Management	Enhance compliance management by streamlining device workflows with patient risk parameters for maintenance plans. Achieve compliance requirements by centralizing visibility and data across all devices (online or offline) and locations or sites into a single source of truth. Use the inbuilt device data model to improve team productivity via a work order template, mobile app, and compliance reports. Improve clinician satisfaction and reduce device downtime with streamlined issue reports and response workflows. Improve team productivity by managing devices across multiple hospitals, sites, or enterprises. Use the CMMS dashboard to monitor ongoing operations and view reports that query the database and display results. Optimize biomedical team efficiency and productivity through streamlined navigation and improved access to data within the personalized CDM workspace. See Healthcare and Life Sciences Service Management for more information.
Clone Admin Console	A simplified clone request experience. A new scheduling tool to prevent timing conflicts. Ability to see all clone-related settings in one place. Enhanced visibility via a dashboard to easily view current clone activity. See Clone Admin Console for more information.
Cloud Cost Management	Enhance your user experience by using the new user-friendly Cloud Cost Management Workspace. The Cloud Cost Management Workspace contains multiple views that help you to optimize costs and manage your cloud resources more efficiently with better data visibility, recommendations, and actionable alerts. Use your cloud storage resources in the most cost-effective way by decommissioning your unused storage volumes or changing their size according to your usage. Reduce the waste in your cloud database resources by sizing them according to your application needs. You can save costs by acting on recommendations to remove or resize the database instances. See Cloud Cost Management for more information.
Commercial Lines Claims	View and manage the adjuster tasks from an enhanced adjuster workspace. Gain insight into the status of a claim by viewing its summary. View the fraud score page to get detailed insights into a claim's fraud score and history. See Commercial Lines Claims for more information.
Common GRC feature	Access the Next Experience UI for GRC applications directly from your mobile device. Dark theme is now supported. Experience a common web appearance for all workspaces within the GRC applications.
Compliance Case Management	Report, investigate, and resolve a compliance case or event, such as a complaint or breach. Raise a compliance request, such as a policy modification, clarification, or inquiry. Gain operational insights into the current state of the compliance cases and requests from the Compliance Case Management landing page. Elevate your compliance management with a highly customizable workflow that meets your organization's requirements. Gain comprehensive insights into your compliance case by using the 360-degree compliance case view. See Compliance Case Management for more information.
Configuration Compliance	Starting with version 14.9, test result group has been renamed to remediation task. Group rules have been renamed to remediation task rules. Use Configuration Compliance in Vulnerability Response Workspaces. Use the Configuration Compliance [PA] dashboard to view the data in the Next Experience framework. See Configuration Compliance for more information.
Configuration Management Database (CMDB)	Increase the level of adoption of key CMDB features and application services by using direct links to explore, set up, and start immediately using those features, in the Insights view in CMDB Workspace. Visualize the hierarchical map of CIs and the relationships between them by using the Unified Map feature in CMDB Workspace. Use the map to centrally see attributes, related items, changes, and application services related to CIs. Expand the scope of a Find Gap CMDB 360 query by choosing multiple non-reporting discovery sources. Drill down the Data mismatch tile in the CMDB 360 view in CMDB Workspace to the Multisource Data Preview page which is now implemented as a UI Builder (UIB) component. This page provides greater visibility into how discovery source attribute values are used to populate the CMDB. Review the list of business services that you want to bulk-convert into application services before starting the conversion operation. This review helps prevent unintentional conversion, which then can't be undone. See Configuration Management Database (CMDB) for more information.
Container Vulnerability Response	Remediate Container Vulnerable Items (CVITs) in Vulnerability Manager Workspace. View the Container Vulnerability Response and Prisma Cloud Compute (CVR) integration run status in Vulnerability Manager Workspace. See Container Vulnerability Response for more information.
Continuous Authorization and Monitoring (CAM)	Maintain tighter control of the authorization package workflow with an enhanced process that enables you to revert to a previous step in the RMF and then later, with approval, to re-advance the workflow.
Core Now Platform	Stay updated on the status of the events and queues in the event processing system using the Events and Jobs dashboard. Review the details of completed jobs by accessing the node level and instance level job history views. Store longitude and latitude coordinates for tracking locations and calculating distances. Secure your instance by enforcing a maximum session time for active sessions. See Administer the Now Platform for more information.
Customer Service Management (CSM)	Access and track Field Service Management (FSM) planned maintenance and work orders from CSM Configurable Workspace for a comprehensive view of the install base details and maintenance plans. Associate products and services with a service organization to enable members to create and resolve cases related to offerings. Associate consumers, accounts, and households with a service organization to enable members to create and resolve cases on behalf of associated customers. Reduce implementation and maintenance efforts by accessing a centralized library of configurable portal widgets. Enable agents to configure and customize their own metrics using dashboard landing pages in CSM Configurable Workspace. See Exploring Customer Service Management for more information.
Data Discovery	Discover PII across your organization with the Data Discovery tool, enabling you to proactively protect critical information. Configure workflows and data filters to match your organizational processes and preferences. Navigate through your data on a user-friendly dashboard, offering a centralized hub for visualizing and exploring discovered datasets. See Exploring Data Discovery for more information.
Data Separation	Define hierarchy for Data Separation using a lens hierarchy and its leaf node to restrict data on ServiceNow® Strategic Portfolio Management. Enable Data Separation on select entities and related entities, as needed. Map user groups to various levels of the lens hierarchy to provide access in a hierarchical manner. Use the sn_ds.ds_privileged_user role to access restricted data of any business function across the organization even when Data Separation is enabled. See Data Separation for more information.
Decision Builder	Test a decision table's function in Decision Builder to make sure it returns the results you expect. Edit decision tables even after they've been published by enabling draft authoring on decision tables. Simplify reference conditions and results by applying reference filters to inputs and result columns. Manage business logic with decision tables across a wider set of contexts with support for the Duration field type in result columns. Use Excel to manage complicated or large decision tables even when decision tables contain decisions with complex logic. See Decision Builder for more information.
DevOps Change Velocity	Integrate with the Veracode security tool to retrieve security scan results. Use change models that enable better flexibility in defining change models. Configure Azure DevOps, Jenkins, and GitHub Actions using token-based authentication. See DevOps Change Velocity for more information.
DevOps Config	Added the Jenkins action that combines three tasks in one action. Added advanced default policies to validate your snapshot. Added support for adding files to the config data of CDM applications and shared components. Added support for UTF-8 characters for the node names. Added support for uploading and exporting config data to and from CDM in XML and CSV formats. Dynamically map policies to deployables based on business conditions. See for more information.
Digital Portfolio Management	Redesigned the enterprise portfolios. Added business applications and application services to the enterprise portfolio suite. Introduced a new plugin that includes two new roles for enterprise portfolios for business applications and for application services. Filter by life-cycle status for all solutions in an enterprise portfolio. Updated key performance indicator (KPI) groups. Added two new KPI groups with the base system - one for business applications and one for enterprise portfolios. Provided three new KPI group types for more flexibility when creating KPI groups. Added a system property to the view the latest score of your KPI groups and their breakdown grids. Updated risk data views for business applications and application services. Used the Technology Portfolio Management (TPM) data model to reveal technology risk. View risk data for business applications and application services on their respective Risk tabs in DPM. See Digital Portfolio Management for more information.
Document Intelligence	Increase efficiency and automation by using the new document classifier features to categorize documents. Leverage data that is automatically transformed by DocIntel into a standardized format. Support finer-grained automation of document processing by defining a document’s required fields. Save time setting up DocIntel by copying and importing trained use cases. Install document extraction and classification features easily as a single plugin. See Document Intelligence for more information.
Document Services	Increase user collaboration and engagement. Increase efficiency with a faster review and approval process for publishing documents. Get automated notifications for document reviews and approvals. Create and share document links in the Document Management module. Integrate with Google Drive for file storage and collaboration. See Document Services for more information.
Document Templates	Render the values of the variables, scripts, and blocks in edit mode in the Preview Document modal on an HR case. Cancel an HR case and then you automatically cancel the document tasks that are associated with it. See Document Templates for more information.
ERP Canvas	Extract and load ERP data on the Now Platform® to build low-code apps using data from the system of record. This new feature is an additional offering to complement the lookup of data in real time using remote tables. Manage several simultaneous ERP system connections and ensure their uptime, streamlining the integration process. Create data models using remote tables and custom tables, including quick access to customized fields on the ERP system. See ERP CanvasERP Canvas for more information.
ERP Customization Mining	Scan legacy SAP systems to find customizations that meet predefined criteria for low-code apps, helping you prioritize candidates to replatform. You can then use data extracted from remote tables or the new extracted data tables as the foundation for an app built by citizen developers in App Engine Studio, UI Builder, and Flow Designer. Those products have standard features that you can leverage to look up records, display charts, and evaluate business decisions. Get insights into the recommended actions needed to replatform candidates onto the Now Platform in a step-by-step approach. Gain transparency into custom code to streamline ERP workflows, migrate to the cloud or SAP ECC and HANA S/4 HANA, and provide a better experience. See ERP Customization Mining (ERP-CM) for more information.
Employee Center	Use enhanced ServiceNow® AI Search Assist for contextual search and recommendations while raising service requests. Directly associate Employee Center topic pages to ServiceNow® Service Catalog items using the topic selector component. See Employee Center for more information.
Employee Relations	Create a summary report where you can export the case details for documenting and sharing purposes. See Employee Relations for more information.
Encryption Key Management	Use agent-to-agent credential sharing within Secrets Management, which is used for the granular management of access to your passwords. Use the improved algorithm and record signing for Edge Encryption. Use Edge Encryption for MySQL 8 order-preserving and tokenization encryption databases. See Encryption and Key Management for more information.
Enterprise Asset Management	Use location hierarchies and indoor mapping capabilities to track your enterprise assets. In addition, you can specify the locations of your aging enterprise assets and the deployment locations of your requested enterprise assets so that you can track and manage the replacement and deployment of those assets. Track and manage your enterprise asset inventory by using advanced inventory management capabilities. These capabilities include pallet asset management, centralized shipment tracking, stockroom linking, and the enhanced stockroom record view. Reduce the risk of errors and data loss by performing a bulk import of your enterprise models and assets to your ServiceNow instance. Simplify asset onboarding by using a playbook to capture your critical asset information. Use the task-based playbook experience to provide the context and to guide you through each step of the asset onboarding. Expand your asset management portfolio to include your linear assets. You can use a map to track your linear assets, find the related linear assets along the linear asset route, and create the maintenance plans that are based on the linear asset segments. See Enterprise Asset Management for more information.
Environmental, Social, and Governance Management	Use the Sustainable IT application to effectively manage and monitor the emissions generated by your IT hardware assets. Track the proper disposal of your IT hardware assets after they reach the end of their lifespan. Use dynamic thresholds to compute the red, amber, green thresholds for metric data. Utilize the simpler layout of the metric definition forms for easier viewing of information on the form. See ESG Management for more information.
Equifax spoke	Access customer information such as the credit history for a customer, the credit score for a customer, and fraud alerts. Evaluate a customer's creditworthiness to make lending decisions faster. Verify customer identities to ensure that you have accurate information. See Equifax Spoke for more information.
Event Management	Improve the user experience and correlation logic for tag-based alert clustering. Display relevant Knowledge articles to operators using Agent assist. Increase agility and time to value with configurable domain separation for alerts. Enrich alerts information using alert tags mapping from non-CMDB tables. See Event Managementfor more information.
Field Service Management	Streamline agent schedules using intra-day optimization. Optimize agent routes and dynamic scheduling policies by bundling work order tasks. View agent and schedule information in the contextual side panel of Dispatcher Workspace. Source and use parts with the enhanced inventory management workflows for agents. Add equipment to planned or task crews with enhanced mobile workflows. See Field Service Management for more information.
Financial Services Card Operations	Use pre-configured email templates to send customer communications at different stages of the dispute management process. Leverage the new landing page experience for dispute managers. Implement the 4-eyes principle to review and approve critical stages in the dispute management process. See Financial Services Card Operations for more information.
Financial Services Operations Core	View and manage adjuster tasks from a claim Workspace. Gain insight into the status of a claim by viewing its summary. View the fraud score page to get detailed insight into a claim's fraud score and history. See Financial Services Operations Core for more information.
Financial Services Operations Integration with Guidewire	Provide a framework to support any Property and Casualty insurance use case that requires integration with Guidewire. Enable agents to quickly access information on claims or policies from Guidewire. See Financial Services Operations Integration with Guidewire for more information.
Flow Designer	Create a flow by selecting components from a set of Generative AI recommendations. Add and configure subflows from the diagramming view. Use the new Dynamic Inputs data type to create arbitrary action inputs. Use the improved Flow Designer landing page to work with flows. Add and configure Do the following until flow logic in the diagramming view. See Flow DesignerWorkflow Studio for more information.
Generative AI Controller	Integrate with Aleph Alpha models and use Luminous LLM in generative AI capabilities in Flow Designer and Virtual Agent Designer. See Generative AI Controller for more information.
Goal Framework	Set qualitative targets for your goals by defining a unit of measure. Set the status of your goals and targets to None according to your requirement. Use the Business Stakeholder [business_stakeholder] role to view the goals and related records on the platform lists and forms by default. See Goal Framework for more information.
Goal Framework for SPM	Set quarterly or yearly target breakdowns for your long-term targets to track and update the actuals in quarterly intervals. Add remarks to capture the highlights for the actual value update of a target. Manage targets cumulatively over quarterly or yearly intervals. Set the desired number of decimals to be visible on the target breakdown values. See Goal Framework for SPM for more information.
HR Service Delivery Integration with Magnit	Send the status of your onboarding tasks with the attachments from a ServiceNow instance to the Magnit application. See HR Service Delivery integration with Magnit for more information.
Hardware Asset Management 8.0.0	Track the progress of your Hardware Asset Management goals through the Success Portal. Fulfill your asset refresh requests quickly and with little effort by using the Zero Touch Refresh flow. Get the location coverage and the preferred distribution channels for a smooth inventory flow by using the advanced stockroom functionalities of the Hardware Asset Management application. Also, you can get a comprehensive overview of your stockrooms with the intuitive stockroom record form view. Get the details and the status of all the shipments directly from your carriers from the Asset operations view in the Hardware Asset Workspace. Improve the location tracking of your assets by using the location hierarchy and indoor mapping capabilities. See Hardware Asset Management for more information.
Health Log Analytics	Ensure the ingestion of log data by using MID Server clusters. Mute unimportant alerts for all components of an application service. Test your data input mapping script on more log samples. Get notified on data input pages when the AI engine is down and data has stopped streaming. See Health Log Analytics for more information.
Healthcare and Life Sciences Service Management Core	Gain enhanced patient visibility via new access to the Patient 360° view. Use improved data alignment within the FHIR-HL7 compliant Healthcare and Life Sciences data model. See Healthcare and Life Sciences Service Management for more information.
Hermes Messaging Service	Publish events from your ServiceNow instance to your Apache Kafka environment and consume high volumes of Apache Kafka events from your external systems with low latency. Effectively process spikes and bursts in message volume from external systems to minimize performance impacts on your instance. Manage the health and performance of message delivery using Hermes diagnostic tools. See Hermes Messaging Service for more information.
ITOM Cloud Accelerate	ITOM Cloud Governance is re-branded as ITOM Cloud Accelerate to accommodate all the ServiceNow cloud governance evaluation applications. Experience ServiceNow Cloud Services Catalog so that you can access and manage your cloud resources and publish your cloud offerings to a catalog. Explore the new and improved Request console to control the life cycle and usage of your resources.
ITOM Health	Event Management highlights: Improve the user experience and correlation logic for tag-based alert clustering. Alert correlation rules enable you to manually classify alerts into primary and secondary, and establish a relationship between them. Use alert correlation rules to group alerts that are related. Alert clustering tags enable you to create an alert group from fewer alerts. Let your operators access the knowledge articles that can help them do their jobs better through Agent assist. Increase the agility and time to value by adding a configurable, separate domain for alerts. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. Get more information about alerts by using the alert tags mapping from non- CMDB tables. Agent Client Collector highlights: Reduce the number of false-positive anomaly alerts by setting rules to determine which alerts should be promoted to IT alerts. Consolidate your promoted alerts into a single alert. By using alert grouping, you can reduce the number of anomaly alerts that your system receives. Use the Monitoring Technology Dashboard to monitor AWS, GCP, and VMware vSphere services. Health Log Analytics highlights: Mute unimportant alerts for all components of an application service. Receive notifications on your data input pages when the AI engine is down and data has stopped streaming.
ITOM Optimization ITOM Optimization	Access Employee Center from Cloud Admin portal, with Cloud Services Catalog plugin. You can also skip the legacy cloud User portal and visit the Employee Center, directly for the new requestor experience. CSC, offering simplified and improved capabilities of Cloud Provisioning and Governance, is now available with ITOM Cloud Accelerate. In the process of eventually transitioning from CPG to a more enhanced offering, Cloud Accelerate, you can move your exchangeable Cloud Optimization licenses. Contact your ServiceNow accounts representative to migrate your licenses to Cloud Accelerate without charge. See ITOM Optimization for more information.
ITOM Visibility	Access Automated Service Suggestions using the Service Mapping home page. Add service segments to existing application services in a configurable workspace by using automatically generated suggestions. View load balancer name suggestions in the automated Service Mapping experience. Migrate to Azure change processing to take advantage of an effective platform to manage events on a larger scale. Use the new and enhanced Discovery and Service Mapping Patterns for horizontal discovery by Discovery and top-down discovery by Service Mapping. See IT Operations Management for more information.
ITSM Virtual Agent	Configure IAR with response channels. Provide enhanced Dialog Acts support at the topic level. Support model tuning with the new ITSM IAR model. See ITSM Virtual Agent for more information.
Identity and Authentication	Audit the users across multiple instances based on user name and email and provide a unique id (federated ID) to the user across instances. Use the ServiceNow® Access Analyzer to determine who has access to what based on instance-defined access controls to enable administrators, developers, and support agents determine what access controls are governing access to a resource (tables), fields, or records. Configure the session access policy to reduce the roles or privileges of the particular session based on the risk related with the session using filter criteria like on the IP, Location, Identity attribute with the zero trust access policy. Configure the authentication policies to restrict access, reduce roles, or enforce MFA based on Geo-location access. Configure the authentication policies to restrict access, reduce roles, or enforce MFA based on Identity Provider attributes that are received from the SAML response. See Identity and Authentication for more information.
Incident Management	Improve the prediction and recommendation of similar incidents with solution definition enhancements. Control when to promote an incident to a major incident or propose a major incident candidate. See Incident Management for more information.
Industrial Process Manager	Experience a simpler and improved International Society of Automation (ISA) equipment model entity import from Microsoft Excel. Modify the parent of one or more equipment model entities after the equipment model entity record is created. Use the new Automated Mapping Across Zone-based IP Network Groups (AMAZING) roles to control who has access to and can edit OT subnet-mapping records. Control the view and edit the access to your sites and equipment model entities by using the new User Criteria security model. See Industrial Process Manager for more information. Note: The Manufacturing Process Manager was renamed to the Industrial Process Manager.
Instance Data Replication	Keep data synchronized by replicating data from your producer instance to one or more consumer instances across different departments and business units. Maintain consistent data across different organizations in your company. Easily update records that have different sys_ids on the producer and consumer instances. See Instance Data Replication for more information.
Integration Hub	Streamline your Integration Hub - Import integrations by mapping source data to multiple target tables in a single integration. Specify how much processing time each Kafka consumer gets, relative to the others, by configuring each consumer's relative weight. Build JSON payloads with complex data types and nested structures. See Integration Hub for more information.
Journey designer	Use the Journey designer admin console to get an intuitive experience. If you're a Journey administrator, the admin console guides you through the process of creating Lifecycle Events, Journey Accelerator configurations, and then journeys. See Journey designer for more information.
Knowledge Management	View and act on suggestions when editing or publishing a Knowledge article to improve its search engine optimization (SEO) and accessibility. See Knowledge Management for more information.
Learning	Learning integration with the Employee Growth Plan and Development application Use Learning to achieve your next career milestone. Review your learnings, development plans, track your achievements, and save your learnings for easy sharing and referencing. Learning challenges Keep yourself motivated with learning challenges. Set learning challenges to prioritize your career growth. Manager view Train your team members and help them grow in all aspects of their career. Assign learning courses to your team members from the Assigned to your team tab on My Learning. Learning integration with Skills Intelligence Fetch skills-driven learning search results. View course recommendations and suggested courses based on your skills. See HR Service Delivery release notes for more information.
MID Server	The MID Server pages and dashboard have been updated with the Next Experience. The MID Server caches credentials from external vault solutions and implements a thread-pool. The MID Server can insert Root CA Certification in the trust store and validate the code signing certificate before that certification can be used to validate signatures. See MID Server for more information.
Manager Hub	Review the growth plans of your team members and their learning assignments. You can guide and help your team members to expand their skills and grow in their career paths. See Manager Hub for more information.
Mobile	Enable a dark theme or mode in Next Experience. This option is commonly used to reduce eye strain and improve readability. Increase the efficiency of agents with a significant calendar screen upgrade. Enable guided workflows on mobile devices with Mobile App Bridge for playbooks support. Increase the number of languages available on mobile devices with right-to-left language support. See Mobile Platform for more information.
Natural Language Understanding	Improve your model prediction performance by using irrelevance detection. Use Dialog acts to enable flexible and natural mid-conversations in Virtual Agent. See Natural Language Understanding for more information.
Next Experience	Obtain user support and critical information at the expected time of need with ServiceNow® Adoption Services. Build a mobile-friendly self-service experience for your users with the updated ServiceNow® Service Portal application. Tailor the visual experience for your users by branding your site using the updated ServiceNow® Theme Builder. Use tools to answer customer questions and resolve their problems using the updated ServiceNow® Workspace application. Manage the visibility of invisible controls and handle truncated text with your keyboard with new accessibility user preferences. See Next Experience UI for more information.
Next Experience Components	Build rich UI experiences with pre-built system or custom components. To view the Next Experience Components API reference, usage guidance, and UI Builder setup documentation, visit the Developer site. Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers. Reuse components across multiple user interfaces to create a cohesive experience for your end users. Use preset property values to configure properties and event handlers automatically for a component so the component is ready to work when you add it to a page. Presets can connect to a controller that acts as a data resource for the component. For more information, see Automatically configure components using presets and Bind data to UI Builder pages using controllers (advanced feature). Upgraded components for accessibility and use in new accessibility user preferences. See the details in the Accessibility information section.
Next Experience Developer Tools	Debug with Next Experience Inspector by viewing information and behaviors within pages. Improve performance in experiences proactively with the Next Experience Profiler by creating, managing, and comparing page profiles. See Next Experience Developer Tools for more information.
Notifications	Secure mobile notifications with HTTP v1 authentication support for Android-based push applications. Improve productivity and the user experience for configurable workspaces by including attachments from emails while replying or forwarding emails. As a Workspace user, search and apply email client templates while composing emails. Assign the email_client_template_write role for write access to email client templates. See Notifications for more information.
Notify	Streamline the process to send SMS messages to stakeholders asynchronously in the background. Communicate internally with team members and externally with customers and contractors. Take advantage of related APIs and workflow activities. See Notify for more information.
Now Assist	Restrict Now Assist skills by user role in-product to organize who has access to generative AI capabilities. Add conditions that are based on fields that control when a Now Assist skill is available. Assign the data steward role to users to determine who can make decisions regarding data sharing and generative AI on your instance. Consult the Now Assist journey checklist to guide you in your generative AI implementation on the instance. LLM-based Virtual Agent topics to check IT ticket status and pending approvals. See Now Assist for more information. Note: Vancouver Patch 8 is the final Vancouver patch release providing feature support for net new generative AI features. Users must upgrade to the Washington DC release for new generative AI feature support after the Vancouver Patch 8 release.
Now Assist for CSM	Generative AI chat summarization, case summarization, resolution notes generation, and search skills. Determine when the skills for the case and the resolution notes summarization are available by adding conditions to the fields on the case record. Restrict the availability of the case summarization and resolution notes generation skills by user role. Attribute roles to the activities in the case and resolution notes summaries to reduce hallucinations and improve the summary quality. See Now Assist for CSM for more information.
On-Call Scheduling	When an On-call schedule is canceled, the escalation status is displayed as `Canceled` instead of `Unacknowledged`. See On-Call Scheduling for more information.
Operational Technology Change Management	Digitize the change workflow and connect all stakeholders. Allow sites to have different change management workflows. Choose to either separate or combine IT Change and OT Change. Integrate the OT Change workflow with Operational Technology Incident Management and Operational Technology Vulnerability Response applications. Align factory floor changes with downtime schedules for equipment model entities. Enable email notifications for OT change requests and OT change tasks to stay updated on your OT change records. Add multiple OT devices and equipment model entities to an OT change request so that you can group your work in a more logical manner. See Operational Technology Change Management for more information.
Operational Technology Incident Management v2	Assign OT incident records to the right user or user group automatically by creating an assignment rule. Save time by sending emails directly from an OT incident record with an auto-populated subject field that includes the incident number and short description. Add multiple OT devices and equipment model entities to an OT incident so that you can group your work in a more logical manner. See Operational Technology Incident Management for more information.
Operational Technology Knowledge Management	Track knowledge articles by configuring an OT knowledge base for knowledge managers and knowledge users. When used with the Operational Technology Incident Management application, browse all knowledge base articles that are related to an OT incident. Record your knowledge and solutions. You can create knowledge articles through the Industrial Workspace or from the OT incident record. Monitor possible knowledge gaps. You can report a knowledge gap from an OT incident record and assign the related feedback task to a user. See Operational Technology Knowledge Management for more information.
Operational Technology Manager	Bulk edit multiple IT hardware devices at once and convert them to OT assets. Bulk edit multiple OT assets at once and convert them to IT hardware devices. Monitor your OT device data in a centralized location with the new OT Devices landing page tab that is available in the Industrial Workspace. Convert IT hardware into OT devices automatically with a scheduled job by using the Bulk Update Ruleset for Reassigning IT to OT feature. Use the Configuration Management Database (CMDB) OT class model updates and UI enhancements. Pre-import the OT Worksheet Entry Review (POWER) tool updates and UI enhancements. See Operational Technology Manager for more information.
Operational Technology Vulnerability Response	Create an OT Change request from an OT remediation task. Monitor your vulnerability data in a centralized location with the new OT Vulnerabilities landing page tab that is available in the Industrial Workspace. Track the volume, performance, and progress of OT vulnerable items (VIs) from the initial analysis and detection to the containment, or remediation, with the new Operational Technology Vulnerability Response (PA) dashboard in the Industrial Workspace. See Operational Technology Vulnerability Response for more information.
Order Management	Export multiple product catalog entities from one ServiceNow instance and import them to another ServiceNow instance by using the export entities feature. Track and manage your complex orders as projects by using the Order Management integration with Strategic Portfolio Management. Create and track your field service work orders automatically by using the Order Management integration with the Field Service Management application. Predict and notify your fulfillment agents of the risks that are associated with the orders and tasks that are falling behind schedule by using the Jeopardy Management feature. See Exploring Order Management for more information.
Password Reset	Experience mobile interface accessibility improvements for the Password Reset application on the Now Mobile app. See Password Reset for more information.
Personal Lines Claims	View and manage adjuster tasks from an enhanced adjuster workspace. Gain insight into the status of a claim by viewing its summary. View the fraud score page to get detailed insight into a claim's fraud score and history. See Personal Lines Claims for more information.
Platform Analytics Workspace	Save filters to a library where you and your colleagues can reuse them. Create cascading filters, which follow each other. Show world locations on the new Geomap data visualization. Duplicate tabs and dashboards. See Platform Analytics for Workspaces for more information about using this workspace in runtime. See Creating your own Analytics Center about replicating some of the functionality of this workspace in your own configurable workspace. See the Next Experience Components reference on the ServiceNow® Developer Site for information about configuring the reusable components in this workspace.
Policy and Compliance Management	Consolidate similar issues created on controls, control objectives, authority documents, engagements, and policies, resolve them quickly, and reduce the number of open issues in an organization. Perform a test on a common control and implement its results on multiple reliant entities instead of testing each entity with its own control to reduce time and effort, especially when new systems are deployed and pre-validations are conducted. Use the IT compliance workspace to manage your organization's IT-related compliance activities. See Policy and Compliance Management for more information.
Portfolio Planning	View, plan, create, and manage cost plans and expense lines through the new financials view. Track financial changes in financials using the baseline functionality. Access a comprehensive view of resource capacity assignments with Capacity Planning for Portfolio Planning. Create a copy of an existing portfolio plan, free-form roadmap, or planning item, to save time while creating a similar one. Save your roadmap timescale view selection in the roadmap preferences. Use the sn_align_core.ap_read_only role to view the shared portfolio plans and free-form roadmaps. See Portfolio Planning for more information.
Proactive Service Experience Workflows	Update your affected accounts automatically when configuration items are added or removed, eliminating the need for manual identification. See Proactive Service Experience Workflows for more information.
Proactive Triggers	Create a custom trigger type during rule creation or through the updated Proactive Triggers section in Conversational Interfaces > Settings > General. Improved Proactive Triggers section to include updated wording and trigger types in Conversational Interfaces > Settings > General. Improved the Proactive Execution History  (sys_cs_ptrigger_execution) table. Include ServiceNow® AI Search as an example trigger type with a System API source. Launch a selection of ServiceNow® Virtual Agent topics after a Proactive message is triggered. Up to three buttons associated with Virtual Agent topics can be created and presented to end users through their web client experience. See Exploring Proactive Triggers for more information.
Process Automation Designer	Receive more updates to Process Automation Designer, now that it's a ServiceNow Store application. Build processes in a visually intuitive diagram. Control whether an activity just starts with its stage, or only after specific activities within the stage are complete. See Exploring Process Automation DesignerPlaybooks for more information.
Process Mining	Automatic detection of process improvement opportunities Summary and Insights page enhancements Process Mining component for dashboard builder Several powerful engine enhancements Project sharing through roles Import of findings associated with the process configuration into each project Summary and Insights page displaying findings details SPM Process Mining Content Pack made available See Process Mining for more information.
Project Workspace	View EAC and ETC for a project in the new Project Workspace view. Create and manage cost plans and expense lines to view financial projections for a project. Track financial changes in financials using the baseline functionality. Realign the resource assignments dates if there’s a change in the project or task dates. Get real-time visibility into the resource allocation window to manage the allocation of the resources for a project or tasks. Collaborate with project owners using Microsoft Teams integration. Personalize your preferences for Timescale, Display summary task, Bar labels, and Dependency lines. Enable comprehensive row editing in the Resource Assignment grid to edit and manage the resource assignments. See Project Workspace for more information.
Public Sector Digital Services	Automate requests for license and permit requests using the License and Permit Playbook. Associate services with an agency location. This association enables agents and constituents to create and resolve cases from public service offerings at a specific agency location. Use Custom Activity UI standardization to simplify a case document, attachment, and task management. See Public Sector Digital Services for more information.
Robotic Process Automation (RPA) Hub	Use the Code Quality Check feature to perform a code quality check for your automations in RPA Desktop Design Studio. Also, configure and manage the pre-defined code quality check rules in the RPA Hub instance. Track the scheduled maintenance days on the robot calendar in RPA Hub, to know in advance about the days when the robot or the bot process is unavailable for execution. Use the new robot pool feature in RPA Hub, to distribute and manage the workload among multiple robots, dynamically. See Robotic Process Automation (RPA) Hub for more information.
Security Center	Gain visibility into the security posture of your instance and conform with recommended security standards. Includes hardening setting recommendations, security event trends, and recommended security checks to scan your instance against. Schedule security scans to identify misconfigurations and be notified when security events exceed custom thresholds. Create custom security checks and security scans to comply with regulations and security audits. Access all security and compliance-related documents and portals.
Security Incident Response	The SIR Workspace is now enhanced to support the McAfee ePO integration by leveraging the capability framework along with the existing capabilities. Provides you key insights with the Security Incident Manager Overview dashboard, CISO Overview dashboard, and CISO Reporting Overview dashboard. You can now use the DLP Severity Mapping to configure and synchronize the mapping between Symantec incidents and Now Platform incidents. Create and configure end user lookup rules and assign the DLP incidents to the respective end users based on those rules. DLP Incident Response integration with Microsoft, which enables you to perform the ingestion process, highlight the match content. Create and manage user instructions template for DLP incidents to help the users understand the instructions involved in the incident resolution. Using DLP Approvals module, users can configure the approval rules for various levels of approvers whenever an advanced type of response option is selected. DLP Release email from quarantine option allows the users to release the email that is quarantined from the Microsoft Purview compliance portal.
Service Bridge	Improve Service Bridge reliability with two new applications Service Bridge for Providers and Service Bridge for Consumers. Rapidly and securely connect instances with the new registration process using OAuth2. Enhance transformation capabilities including global transforms and virtual field mapping. Improve support and scalability of Service Bridge with Integration Hub Remote Process Sync as the new transport. See Service Bridge for more information.
Service Builder	Use the new approval process for services and service offerings. Improved the checkout experience when you edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don’t have to check out all its child offerings. Use updated fields, tooltips, and guidance text that help you to: Define service teams for offerings. Define the technical service relationships to application services. See Service Builder for more information.
Service Catalog	Make catalog items and record producers discoverable in ServiceNow® Employee Center by configuring topics and taxonomy for them in Catalog Builder. Save the time that you spend on adding attachments to catalog items by dragging or copying one or more files to attach them to the catalog items on ServiceNow® Service Portal, ServiceNow® Employee Center, and your customized portals. Navigate to the Now Platform from Catalog Builder to update any advanced feature for catalog items. Use the Edit in advanced view button to quickly navigate to the Now Platform, where you can add an advanced feature, such as client script, to the catalog item. Discard the catalog items that are in the Draft state directly in the Catalog Builder by using the Discard draft button displayed for the catalog item. Use the ServiceNow® Next Experience dark theme for Service Catalog on the Now Mobile app. Experience an improved auto-populate feature. You can select the questions from the associated variable sets as dependent questions on the Auto-populate tab. See Service Catalog for more information.
Service Graph Connector Integration for Claroty CTD	Troubleshoot issues directly in the optional Guided Setup task. Import specific records from Claroty CTD by filtering the data by class, type, or Purdue Level. See Service Graph Connector Integration for Claroty CTD for more information.
Service Graph Connector for Microsoft Defender for IoT (Azure)	Troubleshoot issues directly in the optional Guided Setup task. Control which devices get imported by adding a filter during the import process. See Service Graph Connector for Microsoft Defender for IoT (Azure) for more information.
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	The Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) was renamed for Vancouver. See Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) for more information.
Service Operations Workspace for ITSM	Get quick access to various administrator configurations by using the admin console. Display the best possible response to a search query by using genius results. Cancel the execution of the remedial actions that are in progress. Control the concurrent or duplicate execution of remedial actions. Resolve incidents quickly by using guidance recommendations and field recommendations for an incident. Support short messaging service (SMS) and voice channels on the Now Platform to communicate with your stakeholders about resolving incidents. Starting in version 3.1, you can: Use multiple generative AI skills and features that enable agents to understand the chat and incident context. Customize the Assign and Resolve dialog boxes for an incident and change request. Starting in version 4.0, you can do the following: Simplify the upgrade experience using the standard record page for various record forms. View all the available metrics to determine the device health of the selected CI using the Digital End-User Experience (DEX) console. Categorize all the incident notifications in the notification preferences so agents can easily turn on and off all the notifications for a specific category. See Service Operations Workspace for ITSM for more information.
Service Portal	Mirror the portal direction to support right-to-left languages with automatically generated CSS. Improve search engine optimization and accessibility with semantic HTML support. Paste or drop files as attachments on records from portal pages. Find answers easier with enhanced usability in AI Search. See Service Portal for more information.
Service Portfolio Management	Redesigned and improved the service availability functionality. Added the ability to link catalog item record producers to service offerings. Added support for both Service Portfolio Management life-cycle fields and ServiceNow® Common Service Data Model (CSDM) life-cycle fields in Service Portfolio Management. Updated the activation requirements so Service Portfolio Management Foundation is installed by default on the Now Platform user interface. See Service Portfolio Management for more information.
Sidebar	Sidebar records can support more than one discussion. Sidebar icons for Microsoft Teams users and ServiceNow® users enable you to easily differentiate between the two types of users. Improved user interface for admins to manage when Microsoft Teams group chats are created. See Sidebar for more information.
Skills Intelligence	Build a customized career architecture by loading existing role data and employee data from the company in a predefined format. View, add, and edit skills and related information in a central place to enable insights into skills, career planning, and employee growth. Determine required and optional skills needed to perform a role. Recommend skills based on user's profile. Map related Role Levels within a Role Group and across Role Groups. Provide suggestions to select roles and skills proficiencies and recommend learning courses to enable employee growth in their flow of work using Proactive Prompts. Identify growth areas and help advance employee careers using Talent Development Core. See for more information, Skills Intelligence.
Skills Management	Manage the skills for your teams by using the intuitive Next Experience UI. Analyze the skills for the departments or groups that you manage. You can also add your own custom group types by using scripted extension points. See Skills Management for more information.
Software Asset Management	Get insights into how your organization uses your SaaS and Single sign-on (SSO) applications by using the Overlapping usage view in the Software Asset Workspace. Learn how your organization can use application rationalization to discover the usage of applications and compare the usage of applications within a category. Plan how to implement and configure Microsoft SQL Server by using the Microsoft SQL Server License Management Guided Setup in Software Asset Workspace. Access the success guides for Microsoft 365 and IBM License Metric Tool (ILMT) as part of a Value builder task from the Success Portal view in the Software Asset Workspace. These success guides provide you with information about Microsoft 365 licensing, saving opportunities, and how to connect your IBM servers and Now Platform through the IBM License Metric Tool (ILMT) or IBM BigFix Inventory integration. Optimize your Microsoft 365 (Office 365, Enterprise Mobility+Security (EMS), and Windows) subscription costs by viewing the recommendations for subscriptions and potential savings that are based on your usage and recommendation type. Gain more control and flexibility in the reclamation process. You can identify specific versions or editions of products, use the new condition builder to limit removal candidates, and expanded capabilities to identify software with no usage. See Software Asset Management for more information.
Sourcing and Procurement Operations	Manage a catalog of goods and services that your employees can use to order items that they need for their jobs. Simplify and streamline the way employees request help in sourcing or procuring goods and services. Provide transparency into the procurement process with regular updates. Automate the end-to-end procurement process workflows, from sourcing through requisitioning, to order fulfillment, receipt, and payment. Enable Procurement Specialists to source, negotiate, procure goods and services for an organization, and work on procurement tasks. See Sourcing and Procurement Operations for more information.
Strategic Planning	Align feedback with the product roadmap to analyze and collate feedback into ideas using the Feedback feature. You can link the feedback or idea to an epic, initiative, or project, and manage customer feedback seamlessly. Score your items based on a defined measure and prioritize them based on their scores. Also, rank your items based on the score values. Effectively plan resource capacity while finalizing portfolio plans. Manage your financials and generate labor costs for attribute-based resource plans for planning items. Manage your goals in the enhanced UI in the Goals view. Set quarterly or yearly target breakdowns for the long-term targets to track and update actuals cumulatively or non-cumulatively. Create a copy of an existing portfolio plan, free-form roadmap, or planning item, to save your time while creating a similar one. Save your roadmap timescale view selection in the roadmap preferences. Use the sn_align_core.ap_read_only role to view the shared portfolio plans and free-form roadmaps. See Strategic Planning for more information.
Subscription Management	Gain visibility and control of your product subscriptions. Access a real‑time view of your entitlement data. Maximize subscription usage and make informed decisions about future purchases by monitoring your subscriptions. Avoid unexpected costs by tracking subscription usage and allocations over time. See Subscription Management v2 for more information.
Supplier Lifecycle Operations	Enhance the supplier manager experience by displaying the most relevant supplier information in the updated landing page of the Supplier Manager Workspace, thus improving efficiency and enabling faster case resolution. Access the Supplier Collaboration Portal without requiring to approve restricted caller access (RCA) privileges manually. Set the new system property to create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal. See Supplier Lifecycle Operations for more information.
Table Builder	Select from recommended reference tables when configuring reference field types. Take advantage of theme and user experience updates. See Table Builder for more information.
Table Builder for App Engine	Use all of the features and changes mentioned in the standard Table Builder release notes. See Table Builder release notes for more details. Note: In the Washington DC release, Table Builder for App Engine will be combined with the Table Builder application. Show matching data records within Spreadsheet view in Table Builder for App Engine. See Table Builder for more information.
Talent Development Core	Make it easier for managers and employees to collaborate on career growth and development. Capture aspirations and turn them into actionable growth plans. Create, update, and track career growth and development plans. Use the ServiceNow® Skills Intelligence application to identify areas to help advance and grow careers. Provide Proactive Prompts to keep growth and development at the forefront of employees thoughts and aspirations. Initiate conversations, create growth plans, and track employee progress using ServiceNow® Manager Hub, the Talent integrated manager dashboard. Capture and track aspirations, goals, learning, and skills with the employee-based Career Hub. See Talent Development Core for more information.
Task Intelligence for ITSM	Define an incident prediction model's purpose, set its prediction preferences and behavior, train it with your data, and deploy it to predict and recommend incident fields. Track and monitor the performance of a deployed model. Use incident field information to help you categorize incidents and reduce the handle time for agents. Edit, train, and redeploy a model based on its performance results. Supports Utah patch 5 and later releases. Starting in version 1.1, the options for setting your preferences for each incident field are relocated to the Assess your model section. See Task Intelligence for ITSM for more information.
Telecommunications Network Inventory	Use the restructured data model with the new CI classes. Use the Hardware Asset Management integration with the Telecommunications Network Inventory application to initiate the service requests to procure the assets and tag the asset records. You can tag the asset while you're instantiating the equipment by using a template. Provide a visualization of the circuit and its underlying connection elements. Capture the user-defined attributes. Then, define these attributes against a filtered set of records of a configuration item by using attribute packs. Allocate and assign a series of IP addresses and telephone numbers by using the Inventory Number Allocation feature. Create change requests for all change models from the network inventory workspace. You can also create different services in the Telecommunications Network Inventory application. See Telecommunications Network Inventory for more information.
Telecommunications Service Operations Management	Use the Telecommunications API notification to receive incoming notifications from the external systems and responds to them in a timely manner. See Telecommunications Service Operations Management for more information.
Theme Builder	Auto-generate theme and style records as you define your brand colors, logo, typography, and corner shapes within the application, instead of hand-writing JSON to edit styles. Change global theme styles and automatically update theme records as you refine your theme. Safely preview changes made to your theme within the application before applying to your instance. Apply, duplicate, and delete themes for all your experiences in one location. See Exploring themes in Next Experience for more information.
Third-party Risk Management	View engagements pinpointed on a global geographic map using the Risk concentration map. Filter data based on key criteria. Use workflows for due diligence requests—onboarding, engagements, reevaluation, reviewing contracts, and offboarding. The workflow environment enables you to customize the approval process. The workflow can auto-trigger third-party risk assessments based on answers in the tiering assessment questionnaire. The Policy and Compliance integration now supports the Common Controls feature. Policy and Compliance enables third parties to answer questions. The answers determine control compliance. The integration now supports the update of common control compliance as well as non-common controls via this process. See Third-party Risk Management for more information.
Threat Intelligence Security Center	Threat data collection and curation by assisting the Cyber Threat Intelligence (CTI) teams in organizing and managing threat intelligence gathered from various sources through the collection, processing, and aggregation of data. Threat Hunting helps analysts in searching for threats using curated intelligence and the MITRE Kill Chain Framework. Threat Research: Analysts have the ability to conduct research on threats, supporting the reactive and proactive needs of security teams. The CTI teams can utilize dashboards and assigned threat scores to prioritize the development of defenses against critical threats. Threat investigation helps the teams to create and track threat investigations using the Case Management feature. See Threat Intelligence Security Center for more information.
UI Builder	Quickly add column layouts to a UI Builder page using the updated toolbox. Easily modify layout and component styling properties through a user-friendly interface that exposes only the most important options by default. Edit pages using the improved stage controls to add or edit containers and components. See UI Builder for more information.
Upgrade Center	Explore the different release versions available to you in the Upgrade Preview module. Gain insights about the upgrade experience without actually upgrading your instance. Monitor the status of any ongoing upgrade and view the summary of your latest upgrade in the Upgrade Monitor module. View all your past upgrades in the Upgrade History module. Accelerate your upgrades using the Upgrade Plan feature. See Upgrade Center for more information.
User Experience Analytics	The enhancement to the user consent management capability enables you to configure your analytics tracking preferences across all tracked applications. See User Experience Analytics for more information.
Vendor Management Workspace	Integrate Vendor Management Workspace with Process Mining to analyze business processes and optimize them quickly. See for more information.
Virtual Agent	Update the script for the portable Virtual Agent web client, otherwise, the portable Virtual Agent web client won’t work as expected. Implement generative AI capabilities with Now Assist in Virtual Agent. Accommodate multiple points of contact with different phone numbers from an AWS instance for IVR. Support message extension in Conversational Integration with Microsoft Teams. Support Dialog Acts for more natural conversations within ServiceNow® Virtual Agent Designer. Enjoy a new admin console experience for Issue Auto Resolution (IAR) covering configuration and simulation. Install Contact Flows in Conversational IVR using the Contact CloudFormation templates. See Virtual Agent for more information. Note: Performance and the user experience are improved by tracking aggregate in-app activity, including interaction with the app. This tracking is focused on aggregated technical information rather than personal information.
Vulnerability Response	Starting from version 20.0 of Vulnerability Response, request a reduction in risk for host vulnerable items and remediation tasks. Starting from version 20.0 of Vulnerability Response, set up a questionnaire for exception requests based on condition. Starting with version 20.0 of Vulnerability Response, manage critical vulnerabilities from inception to resolution using the Vulnerability Crisis Management workflow from the Vulnerability Assessment Workspace. Starting from version 19.0 of Vulnerability Response, view the dashboards in the Vulnerability Response Workspaces. Starting with version 19.0, assess the exposure of your assets to critical vulnerabilities by using the Vulnerability Assessment Workspace. See Vulnerability Response for more information.
Vulnerability Response Integration with Claroty CTD	Import common vulnerabilities and exposures (CVEs) associated with Operational Technology (OT) assets from Claroty CTD and create vulnerable items (VITs) to provide a single view of OT asset vulnerability data with a production process context. Run imports of newly detected vulnerabilities automatically on your own schedule. Use assignment rules to route VITs automatically for remediation to local site-based teams that can take a risk-based action. See Operational Technology Vulnerability Response for more information.
Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)	The Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) application, formerly known as Vulnerability Response Integration with Microsoft Defender for IoT (on-premises), was renamed for Vancouver. See Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) for more information.
Vulnerability Response integrations	Use the new JSON-based API integrations that were added to the Veracode Vulnerability integration to ingest the enhanced Veracode vulnerability data. Ingest the Software Bill of Materials (SBOM) data from Veracode in the CycloneDx format with the Veracode SBOM integration. Import Static application security testing (SAST) and Software Composition Analysis (SCA) data with the GitHub Application Vulnerability Integration to help you view the vulnerability alerts in the repositories of your GitHub environment. See Vulnerability Response integrations for more information.
Walk-up Experience	Experience the dark theme in Walk-up Experience on the Now Mobile application. See Exploring Walk-up Experience for more information.
Workforce Optimization for Customer Service	Manage work of all your teams from a central location using the Work Scheduler. Assign event types to shifts for categorizing work for agents. Enable user criteria for event types to allow user access based on defined conditions. See Exploring Workforce Optimization for Customer Service for more information.
Workforce Optimization for ITSM	Control user access to event types like training or meetings based on defined conditions. Enable users to test their knowledge after they complete a course. Assign work to the right team members by using rules to display matching team members in Work scheduler. Provide a means for people in your organization to express appreciation of team and individual achievements through Applaud. See Workforce Optimization for ITSM for more information.
Workspace	Improve agent productivity by enabling agents to personalize elements for filtering, sending emails, and viewing fields. Create guided tours within your organization's configurable workspaces. See Workspace UI for more information.

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Release notes summaries for Vancouver features

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